Office Assistant

Havertys•Richmond, TX

23d•Onsite

About The Position

Havertys is seeking a bright, energetic Office Assistant to support the customer experience in its retail locations. Office Team Members work as a team and focus on customer service, integrity, quality, and teamwork. The role processes customer sales and payments, answers phones, schedules deliveries, and performs daily office and transaction procedures. The position is based in a fast-paced, customer-focused retail showroom with a business professional dress code. The schedule is typically Monday through Friday, with occasional weekends. Store hours are 10 a.m.–7 p.m. Monday through Saturday and noon–6 p.m. Sunday. Starting pay is $15 per hour, with more available based on experience. Team members can draw pay between pay cycles through the Daily Pay Program.

Requirements

High school diploma or GED.
1–3 years of customer service experience; retail experience is preferred.
1–3 years of cash handling experience, such as in banking, customer service, data entry, office administration, or medical records, or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Able to follow oral and written instructions and work independently with discretion.
Must meet the physical demands of the role, with reasonable accommodation potentially available.

Nice To Haves

General computer skills; knowledge of Microsoft Word, Excel, and O365 is preferred.
Retail customer service experience.

Responsibilities

Balance the cash fund each morning and evening.
Complete daily opening and closing procedure checklists.
Prepare and reconcile bank deposits.
Accurately process customer sales and payments.
Maintain an organized and secure office environment.
Answer incoming calls, distribute messages, and manage store voicemail.
Handle customer complaints and follow up on service tickets.
Review outstanding customer transactions.
Verify and schedule deliveries to ensure they are ready to be routed.
Ensure purchase orders are present for out-of-stock products.
Contact customers when products are available for pickup.
File and prepare daily paperwork.
Perform other duties or follow other instructions as requested by a superior.

Benefits

Paid comprehensive training.
Daily Pay Program, allowing team members to draw pay between pay cycles.
401(k) program with a 4% company match.
Benefits package with medical, dental, and vision partners.
Paid time off, including vacation, sick time, personal days, and company holidays.
Opportunities for advancement within the company.
Opportunities to give back to the community.
Associate discount on merchandise.
Bonus program for team member referrals.
Educational financial assistance.
Complimentary health and wellness program.