Office Assistant

Nonn's Flooring LLC•Dane, WI

77d•Onsite

About The Position

Artisan Design Group (ADG), a Lowe's company, is seeking an Office Assistant to join their team in Dane, Wisconsin. This full-time, onsite position reports to the Service Manager and is responsible for assisting with scheduling the delivery and installation of flooring, countertops, cabinets, or appliances, and managing schedule changes. The role requires excellent customer service and attention to detail, and training is provided. The position is located at their distribution center in Springfield Corners, near the intersection of Highways 12 and 19 north of Middleton.

Requirements

High school diploma or equivalent.
1+ years of administrative experience with customer-facing responsibilities in areas such as operations, inventory, logistics, purchasing, or sales support.
Previous work experience using Microsoft Office applications as a daily requirement.
Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
Math skills acquired through high school diploma or equivalent to understand customer payments, order quantities, and related financial transactions.

Nice To Haves

Previous scheduling experience in a construction-related industry.
6+ months experience with customer management software or application.

Responsibilities

Schedule with builders/homeowners and project managers for commercial and residential jobs.
Split lines for each job delivery to ensure the amount needed is per floor or job needs.
Contact customers in advance to confirm scheduled times/dates as required.
Assist in coordinating all deliveries for countertops/cabinet/flooring/appliances with the warehouse project manager and install staff to avoid extra job site trips.
Communicate with all installers and delivery persons on a daily basis to ensure their jobs are completed and customers are satisfied.
Communicate with all sales staff on a regular basis regarding job progress and costs.
Assist with claims and repairs coordination as needed.
Assist in warehouse inventory to ensure all parts are available to service/install all flooring, cabinet, countertops, and appliances.
Follow all safety policies and procedures.
Perform other duties as assigned.