Office Assistant-OBGYN

Hurley Health Services•Flint, MI

About The Position

Under general supervision, the Office Assistant performs reception and clerical duties in an OBGYN practice. The role greets, instructs, directs, and schedules patients and visitors; serves as a liaison between patients and medical support staff; manages patient appointment scheduling efficiently and in a timely manner; and maintains the confidentiality of patient information. It also performs routine clerical tasks, including obtaining, sorting, filing, retrieving, and delivering records and documents, and posting information to establish or complete records. The position works under the direct supervision of the office coordinator or designee for daily operations. It requires a high school diploma or GED and current Basic Life Support (BLS) certification, or the ability to obtain certification within two months of employment and maintain it throughout employment. Candidates should have proficiency in grammar, spelling, and punctuation; computer experience; accurate typing ability; and the ability to establish and maintain rapport with patients, physicians, staff, managers, and external contacts. The work is of medium/heavy demand and involves prolonged sitting, stooping, bending, and stretching. The role requires dexterity to operate office machines, talking and hearing to communicate with patients and staff, and visual acuity for filing and general office work. Contact involves dealing with sick people.

Requirements

High school diploma or GED.
Current Basic Life Support (BLS) certification, or ability to obtain it within two months of employment and maintain it throughout employment.
Proficiency in grammar, spelling, and punctuation.
Computer experience.
Ability to type accurately.
Ability to establish and maintain rapport with patients, physicians, staff, managers, and contacts external to the practice.

Responsibilities

Follow physician or provider directions relating to patient care management.
Greet patients and visitors promptly, courteously, and helpfully.
Check in patients; verify and update medical record information; enter information into the computer system; and assist patients with ambulatory difficulties.
Have new patients complete patient information forms, verify information against insurance and personal identification cards, and copy the cards for the medical record.
Routinely verify established patients’ demographic and insurance information and record changes in the computer system and medical record documents.
Schedule, coordinate, and reschedule patient appointments; maintain the appointment scheduling system; and follow office scheduling policies.
Calculate patient charges, collect payments, issue receipts, post charges and payments, and provide required documents to central billing and accounting.
Reconcile cash and balance the cash drawer daily, and provide appropriate documents to central billing and accounting.
Prepare daily appointment schedules, charts, and encounter forms.
Manage the appointment recall and reminder system, including contacting patients by telephone to remind them of and confirm appointments.
Direct calls, take and relay messages, schedule appointments, and handle inquiries according to the nature of the call and practice protocols.
File charts, documents, forms, and other materials according to established classification systems.
Maintain the medical record system; pull charts for patient visits and telephone calls; and file incoming documents and medical records as needed and in a timely manner.
Sort and deliver mail, medical records, and correspondence.
Assist with scheduling surgeries, outpatient appointments, and admissions.
Complete miscellaneous forms, including non-financial insurance and return-to-work forms, as directed by the office coordinator.
Type or transcribe medical record forms or documents as needed.
Maintain a neat and orderly work area and lobby.
Assist with CQI activities by recommending improvement ideas and working on CQI projects as requested.
Perform other related duties as required.