Front Office Coordinator - OBGYN

Genesis OB/GYN•Tucson, AZ

About The Position

Genesis OB-GYN Northwest is a community-based practice serving Northwest Tucson, Oro Valley, and Green Valley. Its collaborative team provides patient-centered care for women at every stage of life, including obstetric care. The Front Office Coordinator welcomes patients and visitors, manages check-in and check-out, collects and posts payments, and provides customer service. The role also supports registration, insurance verification, appointment scheduling, referrals, and medical-records processes while maintaining confidentiality and a professional, welcoming front office.

Requirements

High school diploma or equivalent.
At least two years of medical front office experience.
Excellent customer service, communication, and organizational skills.
Experience verifying insurance eligibility, explaining insurance benefits, and discussing payment arrangements with patients.
Understanding of and adherence to HIPAA and confidentiality rules.
Experience working with medical records and documents.
Experience handling incoming and outgoing referrals.
Proficiency in Microsoft Office, including Word, Excel, Teams, and Outlook.

Nice To Haves

Familiarity with EMR software.
Previous money-handling experience.

Responsibilities

Greet patients and visitors as they arrive and depart, screen them, and direct them appropriately.
Check patients in and out using the practice management system.
Collect and accurately post patient payments.
Assist patients with registration in the electronic medical record (EMR) system.
Present and explain policies, forms, and consents, and obtain signatures.
Verify insurance eligibility and benefits for office visits and procedures.
Schedule and reschedule follow-up appointments, including work-in appointments.
Manage and schedule inbound referrals.
Process medical-records requests in accordance with HIPAA guidelines.
Obtain external medical records before patients’ service dates.
Maintain cleanliness of the lobby and front office area.
Monitor patients waiting in the lobby.
Maintain professionalism, confidentiality, flexibility, accountability, and appropriate decorum.