Front Office Coordinator

Mindpath Health•Ocoee, FL

7d•Onsite

About The Position

The Front Office Coordinator is a member of Mindpath Health’s Front Office team who supports clinicians and patients. The role delivers friendly, high-quality customer service and helps create a welcoming, safe, patient-centered environment. The coordinator manages front desk and general administrative functions related to coordinating patient care, using Electronic Health Record and Practice Management systems to maintain accurate records and facilitate communication across departments in alignment with company standards. This is a full-time, 40-hour-per-week, onsite position at the Ocoee office, Monday through Friday. The pay rate is $20 per hour.

Requirements

Experience using EMR/EHR and/or practice management systems.
High school diploma or equivalent.
At least 2 years of recent experience in a clerical, administrative, receptionist, or front office coordination role.
At least 1 year of customer service experience; healthcare experience is preferred.
Proficiency with Microsoft Office (Outlook, Excel, and Word), multiline phone systems, and accurate data entry and typing.
Strong interpersonal skills and ability to build effective relationships with patients, clinicians, leadership, and staff.
Empathy and compassion when supporting individuals experiencing mental health challenges.
Ability to remain calm, professional, and effective when assisting upset patients or families.
Excellent verbal and written communication skills.
Strong organization, attention to detail, and ability to prioritize and multitask in a fast-paced environment.
Effective problem-solving skills, sound judgment, and ability to think independently under pressure.
Ability to work independently and collaboratively as part of a team.
Commitment to maintaining strict confidentiality of personal and protected health information.

Nice To Haves

Customer service experience in a healthcare setting.

Responsibilities

Serve as the first point of contact for patients and visitors, providing a positive, professional experience in person and by phone.
Schedule appointments; answer, triage, and route calls and messages; and communicate patient needs to clinical staff promptly.
Collect co-pays and outstanding balances, explain paperwork, and ensure patient forms are completed accurately.
Collect, verify, and update patient demographic and insurance information.
Help patients understand company policies, procedures, and services.
Recognize situations requiring escalation and use de-escalation techniques to support patient safety and satisfaction.
Support clinicians by managing arrivals, scheduling changes, incoming communications, and administrative tasks such as faxing, copying, and scanning.
Collaborate with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement.
Identify patient satisfaction concerns and contribute recommendations for resolution.
Follow company policies and maintain strict compliance with patient privacy and confidentiality standards.