Front Office Coordinator

Athletico • Fox Lake, IL

6d

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while providing a seamless front-office experience. The role supports compliance, data integrity, and revenue cycle performance. It reports directly to the Clinic Manager, collaborates with clinical teams, and receives functional and technical support from the Patient Experience Specialist (PES).

The position follows this schedule: Monday, Wednesday, and Friday, 7:00 AM to 3:30 PM; Tuesday and Thursday, 8:30 AM to 5:00 PM. The role is based in a standard office environment with low noise and little to no extraordinary environmental factors. The listed pay range is USD $16.60 to $23.50 per hour; additional compensation opportunities may be available, subject to program rules and location.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience required.
• Excellent customer service skills and the ability to resolve issues promptly in a high-volume, patient-facing environment.
• Proficiency with electronic medical record (EMR/EHR) systems and scheduling platforms, and ability to use dashboards and reporting tools for data accuracy.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
• Excellent written and verbal communication skills, including the ability to clearly explain financial responsibilities and digital tools to patients.
• Strong organization and time management skills, with attention to detail and accurate data entry.
• Ability to meet or exceed performance metrics and adapt to ongoing process improvements.
• Ability to read, write, and speak English proficiently.
• Ability to perform office activities that include remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and fine motor tasks including hand manipulation and keyboarding.
• Ability to see at close range and at a distance, with peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Knowledge of healthcare insurance benefits and coverage.
• Experience requesting and managing customer payments.
• 1–2 years of healthcare administration experience preferred.

Responsibilities

• Provide a welcoming front-office experience, resolve patient issues promptly, and support positive interactions.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Explain patients’ financial responsibilities, payment options, and digital tools such as the patient portal.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to support provider availability and patient access in line with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate as needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, with eligibility beginning on the first day of employment.
• Dental and vision insurance, with eligibility beginning on the first day of employment.
• Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance.
• Supplemental life insurance for employees, spouses, and children.
• Company-paid short-term and long-term disability insurance.
• Long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off plus two floating holidays each year.
• Additional compensation opportunities on top of base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) retirement plan for employees age 21 and older, with a per-pay company match.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED