Office Assistant

Haverty Furniture Companies, Inc•Mount Juliet, TN

12d•Onsite

About The Position

Havertys is seeking a bright, energetic Office Assistant to support the customer experience at its retail locations. Office Team Members are customer-focused and work as part of a team, processing customer sales and payment transactions, answering phones, and scheduling deliveries. The role operates in a fast-paced, customer-focused retail showroom environment and calls for integrity, quality, and teamwork. The position pays $16.00 per hour. Work weeks typically run Monday through Friday, with occasional weekends. Store hours are 10 a.m. to 7 p.m. Monday through Saturday and noon to 6 p.m. Sunday.

Requirements

High school diploma or GED.
1–3 years of customer service experience; retail experience is preferred.
1–3 years of cash handling experience, such as banking, customer service, data entry, office administration, or medical records, or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Ability to follow oral and written instructions and work independently with discretion.

Nice To Haves

General computer skills and knowledge of Microsoft Word, Excel, and O365 are preferred.
Retail customer service experience is preferred.

Responsibilities

Balance the cash fund each morning and evening.
Complete daily opening and closing procedure checklists.
Prepare and reconcile bank deposits.
Accurately process customer sales and payments.
Maintain an organized and secure office environment.
Answer incoming calls, distribute messages, and manage store voicemail.
Handle customer complaints and follow up on service tickets.
Review outstanding customer transactions.
Verify and schedule deliveries to ensure they are ready to be routed.
Ensure purchase orders are present for out-of-stock products.
Contact customers when products are available for pickup.
File and prepare daily paperwork.
Perform other duties or follow other instructions as requested by a superior.

Benefits

Paid comprehensive training.
Flexibility to draw pay between pay cycles through the Daily Pay Program.
401(k) program with a 4% company match.
Benefits package with medical, dental, and vision partners.
Paid time off, including vacation, sick time, personal days, and company holidays.
Ability to advance within the company.
Opportunities to give back to the community.
Associate discount on merchandise.
Bonus program for team member referrals.
Educational financial assistance.
Complimentary health and wellness program.