Office Assistant

RHF (Retirement Housing Foundation)•Cleveland, OH

53d•Onsite

About The Position

RHF is seeking an Office Assistant to support the Property Manager and site team with daily administrative operations at Deaconess Krafft and Zane Center, a 170-unit RHF community providing affordable housing for seniors and individuals in need. This position supports daily property operations by managing front desk responsibilities, answering calls, assisting residents and visitors, performing clerical tasks, and ensuring adherence to company policies and procedures. The ideal candidate is detail-oriented, efficient, and thrives in a senior living or affordable housing environment.

Requirements

High School diploma or equivalent required; some college or administrative coursework preferred.
Minimum of 2 years of experience in an administrative role, preferably in property management, senior living, or affordable housing.
Strong organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage) is a plus.
Ability to maintain a high level of confidentiality and professionalism in all interactions.
Strong customer service orientation with the ability to interact with seniors and residents from diverse backgrounds.

Nice To Haves

some college or administrative coursework preferred
property management, senior living, or affordable housing experience preferred
Proficiency in property management software (e.g., Yardi, RealPage) is a plus.

Responsibilities

Assist the Property Manager in maintaining files, reports, and resident records in an organized and confidential manner.
Manage incoming phone calls, emails, and mail, directing inquiries to the appropriate department or staff member.
Schedule appointments and coordinate meetings as necessary for property management.
Assist in the preparation and distribution of notices, newsletters, and other communications for residents.
Perform data entry, including updating tenant information and processing work orders.
Serve as the first point of contact for residents, guests, and vendors by welcoming and assisting them in a friendly and professional manner.
Address general inquiries from residents and visitors, ensuring a high standard of customer service is always maintained.
Assist with resident requests, providing appropriate resources or escalating issues to the Property Manager.
Maintain the cleanliness and organization of the office, ensuring supplies are stocked and equipment is functioning properly.
Prepare reports, forms, and other documents as directed by the Property Manager.
Assist with organizing community events or resident activities, including managing event logistics.
Manage filing systems, both physical and digital, ensuring all documentation is properly labeled and stored.
Assist with processing rental applications, certifications, and recertifications, ensuring documentation meets HUD and RHF policies.
Help track tenant lease agreements and other related documentation, ensuring deadlines and compliance requirements are met.
Prepare and submit routine property reports to the Property Manager and RHF headquarters as needed.
Provide general clerical support for special projects or additional tasks assigned by the Property Manager.
Assist in the coordination of maintenance requests and follow up on the status of work orders.
Perform any other duties that support the efficient functioning of Granada Gardens.