Office Assistant

Haverty Furniture Companies, Inc • Richmond, VA

11d • Onsite

About The Position

Havertys is seeking a bright, energetic Part Time Office Assistant to support the customer experience in its retail locations. Office Team Members work collaboratively and provide customer-focused service while processing customer sales and payment transactions, answering phones, and scheduling deliveries. The role emphasizes superior customer service, integrity, quality, and teamwork.

The position is based in a fast-paced, customer-focused retail showroom with a business-professional dress code. Work weeks typically include Monday through Friday, with occasional weekends. Stores are open 10 a.m.–7 p.m. Monday through Saturday and 12 p.m.–6 p.m. Sunday. Starting pay is $16 per hour, with higher pay possible based on experience.

Requirements

• High school diploma or GED.
• 1–3 years of customer service experience, preferably in retail.
• 1–3 years of cash-handling experience or an equivalent combination of education and experience.
• Strong math, communication, and customer service skills.
• Highly organized, with the ability to multitask.
• Ability to follow oral and written instructions and work independently with discretion.

Nice To Haves

• General computer skills, including knowledge of Microsoft Word, Excel, and O365.
• Retail customer service experience.

Responsibilities

• Balance the cash fund each morning and evening.
• Complete daily opening and closing procedure checklists.
• Prepare and reconcile bank deposits.
• Accurately process customer sales and payments.
• Maintain an organized and secure office environment.
• Answer incoming calls, distribute messages, and manage store voicemail.
• Handle customer complaints and follow up on service tickets.
• Review outstanding customer transactions.
• Verify and schedule deliveries to ensure they are ready to be routed.
• Ensure purchase orders are present for out-of-stock products.
• Contact customers when products are available for pickup.
• File and prepare daily paperwork.
• Perform other duties or follow other instructions as requested by a supervisor.

Benefits

• Paid comprehensive training.
• Flexibility to draw pay between pay cycles through the Daily Pay Program.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Substantial associate discount on quality merchandise.
• Bonus program for team member referrals.
• Complimentary health and wellness program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED