Office Assistant - Elizabeth Lakes Family Practice

Riverside Health System•Hampton, VA

1d•$17 - $22

About The Position

The Office Assistant supports Elizabeth Lakes Family Practice by managing patient registration, check-in and check-out, insurance and referral information, appointment scheduling, chart preparation, and patient communications. The role provides reception and clerical support, collects patient payments, and may float to other practices within the region as needed.

Requirements

High school diploma or GED (minimum required).

Nice To Haves

One year of medical office experience (preferred).

Responsibilities

Ensure patient registration and demographic information is accurate and updated in the patient registration software.
Complete patient check-in and check-out in a timely manner and collect payments for appointments, forms, or past-due balances.
Monitor the daily schedule and schedule or reschedule appointments as needed, including changes due to physician illness, meetings, or vacation.
Complete clerical chart preparation and prepare and print visit-related documents, such as consents, receipts, and visit summaries.
Provide exceptional customer service by promptly greeting patients, explaining processes clearly, and managing patient expectations.
Answer multiple phone lines using appropriate telephone etiquette, including the four-part greeting and three-rings-or-less guideline; use warm transfers and proper hold techniques.
Maintain referral and insurance information, obtain or schedule referrals, ensure referrals have approved insurance authorization, and obtain authorizations as necessary.
Recommend process improvements to the practice manager to improve service quality.
Maintain the appearance and cleanliness of the reception area.
Participate in team huddles and staff meetings.
Float to other practices within the region to provide support as needed.