Front Office Assistant Family Practice

OSF HealthCare•Loves Park, IL

About The Position

The Front Office Assistant provides exceptional customer service to patients, families, and their support systems, creating a patient-first environment and an excellent first impression of OSF HealthCare. The role performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff, and insurance companies to address patient needs. Responsibilities also include communicating with insurance companies about patient benefits, completing prior authorizations, handling incoming and outgoing patient calls, collecting co-pays, and scheduling appointments and procedures.

Requirements

High school diploma or GED equivalent.
Customer service experience.
Typing, filing, and telephone skills.
Basic proficiency with Microsoft applications.
Excellent customer service skills.

Nice To Haves

Basic knowledge of medical terminology, ICD-10, and CPT codes.
Electronic Medical Record experience.

Responsibilities

Provide customer service to patients, families, and their support systems in person and over the phone.
Perform reception and clerical duties in a medical practice front office.
Follow department guidelines for scheduling and registration.
Work collaboratively with patients, providers, office staff, and insurance companies to ensure patient needs are met.
Contact insurance companies to determine patient benefits.
Complete prior authorizations.
Handle incoming and outgoing patient calls.
Collect co-pays.
Schedule patient appointments and procedures.