Office Assistant

Havertys • Richmond, VA

9d • Onsite

About The Position

Havertys is hiring a part-time Office Assistant for its retail locations. Office Team Members contribute to the customer experience by working as a team and providing customer-focused service. The role processes customer sales and payment transactions, answers phones, schedules deliveries, and performs daily office and cash-handling tasks. The work takes place in a fast-paced, customer-focused retail showroom with a business-professional dress code.

Requirements

• High school diploma or GED.
• 1–3 years of customer service experience, preferably in retail.
• 1–3 years of cash-handling experience, such as banking, customer service, data entry, office administration, or medical records, or an equivalent combination of education and experience.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.
• General computer skills.

Nice To Haves

• Knowledge of Microsoft Word, Excel, and O365.

Responsibilities

• Balance the cash fund each morning and evening.
• Complete daily opening and closing procedure checklists.
• Prepare and reconcile bank deposits.
• Accurately process customer sales and payments.
• Maintain an organized and secure office environment.
• Answer incoming calls, distribute messages, and manage store voicemail.
• Handle customer complaints and follow up on service tickets.
• Review outstanding customer transactions.
• Verify and schedule deliveries to ensure they are ready to be routed.
• Ensure purchase orders are present for out-of-stock products.
• Contact customers when products are available for pickup.
• File and prepare daily paperwork.
• Perform other duties as directed by a superior.

Benefits

• Paid comprehensive training.
• Flexibility to draw pay between pay cycles through the Daily Pay Program.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Substantial associate discount on merchandise.
• Bonus program for team member referrals.
• Complimentary health and wellness program.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED