Office Assistant

Industry Lab • West Chester, OH

10d • Onsite

About The Position

The Office Assistant supports daily office operations, with a focus on answering incoming calls, responding to common customer questions, monitoring client-account pickups, and documenting customer service issues in the company CRM. The role also includes general office duties and special operational needs as assigned by management. Training is provided on company procedures, laboratory services, CRM systems, and UPS processes.

The position is part-time, Monday through Friday, with two available schedules: 8:00 a.m.–12:30 p.m. or 1:00 p.m.–5:30 p.m. The pay range is $18–$20 per hour. The role is located in West Chester, Ohio, 45069.

Requirements

• Strong organization and attention to detail.
• Excellent customer service and communication skills.
• Friendly and approachable demeanor.
• Ability to multitask and prioritize tasks effectively.
• Proficiency with basic office software and equipment.

Nice To Haves

• Previous office or administrative experience.

Responsibilities

• Answer incoming phone calls professionally and address common customer questions about laboratory services, account processes, and specimen pickups.
• Direct inquiries to appropriate team members and follow up on outstanding client concerns as needed.
• Run daily reports to identify missed or delayed pickups and notify sales representatives or clients of issues requiring attention.
• Contact client accounts to troubleshoot pickup problems, clarify UPS procedures, and help resolve recurring issues.
• Enter customer service inquiries, issues, and follow-up activities into the company CRM for tracking and documentation.
• Perform general office duties, including data entry, filing, scanning, maintaining records, and managing needed supplies.
• Assist with special projects and operational needs as assigned by management.
• Collaborate with team members to ensure efficient office operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed