Office Assistant - Part Time

Madison West Comprehensive Treatment Center • Fitchburg, WI

6d

About The Position

Madison West Comprehensive Treatment Center (CTC), located in Madison, Wisconsin, is part of Acadia Healthcare's Comprehensive Treatment Centers, a provider of medication-assisted treatment. The clinic's mission is to provide full-circle care through a blend of therapies and safe, effective medications.

The part-time Office Assistant performs administrative functions in accordance with clinic procedures. Duties may include answering phones, billing, typing or word processing, operating office equipment, and filing. The position works 20–24 hours per week, with a Monday, Wednesday, and Friday shift window of 5:00 AM to 1:30 PM.

Requirements

• High school diploma or equivalent.
• Previous administrative experience in a healthcare setting.
• Comfort working in an opioid treatment program (OTP) or recovery environment.
• Skill in answering phones, greeting patients, and providing front-desk support.
• Experience with billing processes, patient check-in, and appointment scheduling.
• Proficiency with computer systems, word processing, and basic data entry.
• Familiarity with office equipment and clerical duties such as scanning, faxing, and filing.
• Strong organizational skills, attention to detail, and ability to multitask.
• Professional and courteous communication skills in person, by phone, and in writing.
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations.
• Dependable, team-oriented approach focused on supporting clinical staff and patients.

Responsibilities

• Perform general administrative tasks in accordance with clinic procedures.
• Answer telephones, handle billing, type or use word-processing software, operate office machines, and file documents as needed.
• Cover front-desk duties during peak hours or when primary staff are unavailable.
• Sort, organize, and maintain office records.
• Assist with new-patient enrollments as needed.
• Assist with insurance and billing reports as needed.
• May assist with patient drug-testing procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED