Office Assistant

Haverty Furniture Companies, Inc•Bowie, MD

14d•Onsite

About The Position

Havertys is seeking an energetic Office Assistant to support the customer experience in its retail locations. Office Team Members work as part of a customer-focused team, processing customer sales and payments, answering phones, and scheduling deliveries. The role emphasizes superior customer service, integrity, quality, and teamwork. The position is based in a fast-paced, customer-focused retail showroom with a business professional dress code. The job description states that work weeks typically include Monday through Friday and occasional weekends; stores are open 10 a.m. to 7 p.m. Monday through Saturday and noon to 6 p.m. Sunday. Starting pay is $16 per hour, with more available based on experience.

Requirements

High school diploma or GED.
1–3 years of customer service experience, preferably in retail.
1–3 years of cash handling experience, such as banking, customer service, data entry, office administration, or medical records, or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Able to follow oral and written instructions and work independently with discretion.

Nice To Haves

General computer skills, with knowledge of Microsoft Word, Excel, and O365 preferred.

Responsibilities

Balance the cash fund every morning and evening.
Complete daily opening and closing procedure checklists.
Prepare and reconcile bank deposits.
Accurately process customer sales and payments.
Maintain an organized and secure office environment.
Answer incoming calls, distribute messages, and manage store voicemail.
Handle customer complaints and follow up on service tickets.
Review outstanding customer transactions.
Verify and schedule deliveries to ensure they are ready to be routed.
Ensure purchase orders are present for out-of-stock products.
Contact customers when products are available for pickup.
File and prepare daily paperwork.
Perform other duties and follow other instructions as requested by a superior.

Benefits

Paid comprehensive training.
Daily Pay Program allowing team members to draw pay between pay cycles.
401(k) program with a 4% company match.
Benefits package with medical, dental, and vision partners.
Paid time off, including vacation, sick time, personal days, and company holidays.
Opportunity to advance within the company.
Opportunities to give back to the community.
Associate discount on merchandise.
Team member referral bonus program.
Educational financial assistance.
Complimentary health and wellness program.