Office Assistant

Nonn's Flooring • Dane, WI

76d • Onsite

About The Position

We’re looking for an Office Assistant to join our team in Dane, Wisconsin. Together with excellent customer service and attention to detail, this position assists with scheduling the delivery and installation of flooring, countertops, cabinets, or appliances and manages schedule changes due to updates in project details or job installation. The Office Assistant is a full-time, onsite position reporting to the Service Manager and works at our distribution center in Springfield Corners, near the intersection of Highways 12 and 19 north of Middleton. Training is provided.

Requirements

• High school diploma or equivalent.
• 1+ years of administrative experience with customer-facing responsibilities in areas such as operations, inventory, logistics, purchasing, or sales support.
• Previous work experience using Microsoft Office applications as a daily requirement.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to understand customer payments, order quantities, and related financial transactions.

Nice To Haves

• Previous scheduling experience in a construction-related industry.
• 6+ months experience with customer management software or application.

Responsibilities

• Schedule with builders/homeowners and project managers for commercial and residential jobs.
• Split lines for each job delivery to ensure the amount needed is per floor or job needs.
• Contact customers in advance to confirm scheduled times/dates as required.
• Assist in coordinating all deliveries for countertops/cabinet/flooring/appliances with the warehouse project manager and install staff to avoid extra job site trips.
• Communicate with all installers and delivery persons on a daily basis to ensure their jobs are completed and customers are satisfied.
• Communicate with all sales staff on a regular basis regarding job progress and costs.
• Assist with claims and repairs coordination as needed.
• Assist in warehouse inventory to ensure all parts are available to service/install all flooring, cabinet, countertops, and appliances.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED