Office Assistant - Hayes Medical Center - Labor Pool

Riverside Health System•Gloucester Point, VA

1d•$17 - $22

About The Position

The Office Assistant supports patient registration and front-desk operations at Hayes Medical Center. The role checks patients in and out, verifies insurance eligibility, and enters or updates patient demographic information in registration software. It also involves greeting patients, answering multiple phone lines, scheduling and rescheduling appointments, creating and scheduling referrals, preparing charts, and providing information to patients. The assistant may be asked to float to other practices within the region to provide support as needed.

Requirements

High school diploma or GED (minimum required).

Nice To Haves

One year of medical office experience (preferred).

Responsibilities

Ensure patient registration and demographic information is correct and updated as needed.
Complete patient check-in and check-out in a timely manner.
Collect payments for appointments, forms, and past-due balances.
Monitor the daily schedule and schedule or reschedule appointments when necessary, including due to doctor illness, meetings, or vacation.
Complete clerical chart preparation and prepare and print visit-related documents, such as consents, receipts, and visit summaries.
Promote the Riverside Care Difference through exceptional customer service.
Greet participants promptly with eye contact and a smile, and manage patient expectations with clear explanations.
Use proper telephone etiquette, including the four-part greeting, answering within three rings or less, warm transfers, and appropriate hold techniques.
Maintain referrals and insurance information; obtain or schedule referrals upon receipt and ensure referrals are attached to approved insurance authorizations.
Obtain insurance authorizations as necessary.
Recommend process improvements to the practice manager to improve service quality.
Maintain the appearance and cleanliness of the reception area.
Participate actively in team huddles and staff meetings.
Float to other practices within the region to provide support as needed.