Staffer - Labor Pool - Riverside Regional Medical Center
About The Position
The Staffer works under the supervision of the Nurse Manager of Float Pool. The role coordinates and assists nurse managers, directors, supervisors, charge nurses, and practice managers with staffing, using critical thinking and effective communication to maintain a patient-focused environment of excellence. The Staffer works closely with departments and offices to maintain staffing information and reports and supports the educational needs of new department team members. The role receives daily staffing requests from multiple facilities and fills them according to need. It organizes and prepares work schedules, maintains master schedules, responds to staffing changes caused by census fluctuations, call-ins, and planned leaves, tracks overtime and attendance, and verifies that work hours are charged to the appropriate cost center. General departmental work includes answering telephones, documenting call-outs, coordinating with units, contacting and scheduling staff after hours and on weekends, ordering supplies, filing, and assisting with orientation and training materials. The Staffer handles timekeeping and staffing problems with a resourceful, solution-oriented approach and provides professional, service-focused support.
Requirements
- High School Diploma or GED.
- One year of patient care or customer service experience.
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Publisher.
- Kronos Timekeeper and Scheduler skills.
- Ability to learn staff competency and licensure requirements for scheduling employees to specific units.
- Outstanding communication and interpersonal skills.
- Ability to adapt to last-minute changes and manage team members’ needs fairly and helpfully.
- Critical thinking and effective communication skills.
Nice To Haves
- Associate degree in a related field.
- One year of administrative healthcare experience involving staff coordination, scheduling, and timekeeping.
- Understanding of medical terminology.
Responsibilities
- Coordinate staffing with nurse managers, directors, supervisors, charge nurses, and practice managers.
- Receive daily staffing requests from multiple facilities and fill them efficiently based on highest need.
- Prepare and organize work schedules to ensure appropriate staffing for each shift and support system-wide goals.
- Receive staff call-ins and direct them to the appropriate supervisor.
- Monitor and track staff overtime accumulation.
- Generate, manage, and update master schedules, adjusting for census fluctuations, call-ins, and planned leaves of absence.
- Verify that work hours are charged to the appropriate cost center.
- Report staffing adjustments to units or practices on an ongoing basis.
- Maintain accurate attendance records and commitment tracking, and follow up with facilities when appropriate.
- Answer telephones, accept and document call-outs, and collaborate with units regarding staffing needs.
- Call and schedule staff after hours and on weekends.
- Order supplies and file departmental materials.
- Assist with compiling orientation and training materials and other departmental needs.
- Handle timekeeping, staffing, and other complex issues with a resourceful, solution-oriented approach.
- Interact professionally, provide information about programs and services, assist with service recovery, and support continuous performance improvement.
- Support the educational needs of new department team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
