Business Office Associate (Labor Pool)
About The Position
The Business Office Associate strives to exceed customers’ expectations by responding flexibly and sensitively to their needs. The role is responsible for benefit collections, charge reconciliation, payment posting, insurance verification and authorization, and customer registration in iCare. The associate performs administrative duties, including answering phones and scheduling patient appointments, and contacts patients on Referral Work queues, adding notations as needed. The position requires flexibility in work assignments, supports new-employee onboarding training, and maintains office equipment and supplies needed for facility operations. The associate organizes work, follows applicable processes and procedures, and performs independently without close supervision. The role works to resolve doctors’ orders and referrals within 24 hours of assignment, completes required paperwork and computer-based forms, and accurately enters registration, doctor-order, and other data. The associate helps reduce appointment delays, maintains optimal patient wait and registration times, supports team members, and completes workflow tasks accurately and on time. Courtesy and respect are expected in every patient encounter. The associate must adapt to changing assignments and work environments, including rotating schedules and occasional light travel to other facilities as needed.
Requirements
- High school diploma or GED.
- Flexibility to work rotating schedules and travel lightly to other facilities as needed.
Nice To Haves
- Associate degree in business or a related field.
- One year of related office experience.
- Certified Healthcare Access Associate (CHAA) certification from the National Association of Healthcare Access Management (NAHAM).
Responsibilities
- Collect benefits and perform charge reconciliation, payment posting, insurance verification, and authorization.
- Register customers in iCare.
- Answer phones, schedule patient appointments, and contact patients on Referral Work queues, documenting notations as needed.
- Assist with new-employee onboarding training.
- Maintain office equipment and supplies required for facility operations.
- Organize work, follow applicable processes and procedures, and perform independently without close supervision.
- Resolve incoming doctors’ orders and referrals within 24 hours of referral assignment.
- Complete paperwork and computer-based forms associated with procedures according to department policies.
- Help reduce patient appointment lag and maintain optimal patient wait and registration times.
- Accurately and efficiently enter registration, doctor-order, and other data into computer systems.
- Support efficient department operations through teamwork, keeping the team informed, and taking ownership of training and supporting team members.
- Execute workflow processes accurately and promptly to meet deadlines and departmental needs.
- Provide courteous and respectful service in every patient encounter.
- Adapt to changing work environments and assignments, including rotating schedules and occasional light travel to other facilities.
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What This Job Offers
Education Level
High school or GED
