Business Office Associate

Lexington Medical Center • Swansea, SC

6d

About The Position

The Business Office Associate assists patients, visitors, providers, and office staff in a courteous and friendly manner. The role performs duties efficiently and promptly while maintaining positive patient flow, and serves as an office liaison when required. It involves communicating with people in other departments and outside the practice, responding to patient and staff requests, and communicating appropriately with people of all ages.

The associate handles telephone calls and messages; schedules referrals, appointments, ancillary services, surgeries, and hospital admissions; maintains medical records and electronic charts; and performs general office, billing, payment, deposit, account receivable, authorization, and financial counseling tasks. The position also operates and maintains general office equipment, supports clerical policies and procedures, and completes training, logs, audits, coding, correspondence, statistical reports, accounts payable, payroll, and chaperone duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities.
• Experience may be substituted for successful completion of a Medical Office Administrative Assistant certificate program.
• No required certifications or licensure.
• No required training.

Responsibilities

• Communicate courteously and tactfully with patients, visitors, providers, office staff, other departments, and people outside the practice.
• Respond to patient and office staff requests and communicate information appropriately to patients of all ages.
• Answer and transfer telephone calls and relay orders and messages accurately and promptly.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, forms and chart structure, electronic charts, and image files; fax and copy records as needed.
• Handle incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information.
• Obtain necessary signatures and consents.
• Post charges and payments; collect office visit payments; process daily updates and deposits; and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and manage precertification and authorization.
• Operate and take responsibility for office equipment, including routine maintenance, supply ordering, log sheets, and cleaning.
• Complete department orientation, annual training, and clerical log sheets and audits.
• Perform coding for evaluation and management/basic visits, office procedures/complex visits, surgeries, and hospital services.
• Handle correspondence, statistical reports, accounts payable, payroll, and chaperone duties.
• Provide support and guidance on clerical policies and procedures.
• Perform other duties as assigned, including duties required by authorized personnel or in an emergency.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• 403(b) match plan enrollment beginning day one; employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums up to three times salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED