Business Office Associate

Lexington Medical Center • Swansea, SC

6d

About The Position

The Business Office Associate assists patients, visitors, providers, and office staff in a courteous and friendly manner. The role performs duties efficiently and on time while supporting positive patient flow, and serves as an office liaison when required.

The associate handles patient and office communications, scheduling, medical records, mail, and day-to-day office operations. Duties include maintaining patient demographic and insurance information, obtaining signatures and consents, posting and collecting payments, managing deposits and the cash drawer, screening unpaid balances, providing financial counseling when needed, working accounts receivable, and completing precertification and authorization tasks. The role also supports clerical policies and procedures and is responsible for the operation and routine upkeep of general office equipment.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities.
• Experience may be substituted by successful completion of a Medical Office Administrative Assistant certificate program.

Responsibilities

• Maintain a positive attitude and communicate tactfully with other departments and people outside the practice.
• Communicate information appropriately to patients of all ages and respond to requests from patients and office staff.
• Perform assigned duties, including duties required during emergencies.
• Answer and transfer telephone calls and relay orders and messages accurately and promptly.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, forms and chart structure, electronic charts, image files, faxing, and copying.
• Process incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information.
• Obtain signatures and consents as appropriate.
• Post charges and payments, collect payment for office visits, complete daily updates and deposits, and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and process precertification and authorizations.
• Operate and maintain general office equipment, order supplies, complete log sheets, and clean equipment.
• Complete department orientation and annual training, and maintain clerical log sheets and audits, including samples and equipment records.
• Perform coding related to basic and complex visits, office procedures, surgeries, and hospital services.
• Handle correspondence, statistical reports, accounts payable, payroll, and chaperone duties as assigned.
• Provide support and guidance regarding clerical policies and procedures.
• Perform all other duties as assigned.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• Eligibility to enroll in the 403(b) match plan on day one; employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums, up to three times salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED