Business Office Associate
About The Position
The Business Office Associate supports store operations by accurately processing retail and wholesale sales, auctions, and appraisals in a fast-paced, team-oriented environment. The role combines customer service, cash management, paperwork auditing, clerical work, and communication with customers and internal teams while upholding CarMax’s standards of transparency, integrity, and confidentiality. The associate assists customers through paperwork processes, manages transaction documentation and payments, supports multiple departments, and helps maintain an orderly work area. The position also includes training and mentoring new associates and following CarMax Environmental, Health and Safety requirements.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and stand for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes while delivering outstanding customer service.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, documentation, and funding.
- Receive payments, prepare deposits, and follow cash security protocols.
- Train and mentor new associates and support store operations across multiple departments, including balancing overflow traffic.
- Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.
Benefits
- Paid sick time (up to 48 hours per year for eligible full-time hourly or commission/incentive-eligible associates).
- Paid vacation time (80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates).
- Six paid scheduled holidays per year and one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.
- Paid time away with no specified limit, subject to manager approval, for full-time salaried associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
