Business Office Associate
About The Position
The Business Office Associate supports facility operations and aims to exceed customer expectations by responding flexibly and sensitively to customer needs. The role is responsible for benefit collections, charge reconciliation, payment posting, insurance verification and authorization, and customer registration in iCare. It also performs administrative duties, including answering phones, scheduling patient appointments, contacting patients about referral work queues, and adding notations as needed. The associate may be assigned other duties, assists with new employee onboarding training, and maintains office equipment and supplies. The associate organizes work and independently follows applicable processes and procedures. The role works to resolve incoming doctors' orders and referrals within 24 hours of assignment, completes required paperwork and computer-based forms, and enters registration and order data accurately. It contributes to reducing appointment delays and maintaining optimal patient wait and registration times, supports team operations and deadlines, and provides courteous, respectful service. Flexibility is required to adapt to changing assignments and work environments, including rotating schedules and occasional light travel to other facilities.
Requirements
- High school diploma or GED.
- Ability to organize work and perform independently without close supervision.
- Ability to demonstrate flexibility and adapt to changing assignments and work environments.
- Ability to work rotating schedules and travel lightly to other facilities as needed.
Nice To Haves
- Associate degree in business or a related field.
- One year of related office experience.
- Certified Healthcare Access Associate (CHAA) certification from the National Association of Healthcare Access Management (NAHAM).
Responsibilities
- Collect benefits and perform charge reconciliation, payment posting, insurance verification, and authorization.
- Register customers in iCare.
- Answer phones and schedule patient appointments.
- Contact patients on referral work queues and add notations as needed.
- Assist with new employee onboarding training.
- Maintain office equipment and supplies needed for facility operations.
- Resolve incoming doctors' orders and referrals within 24 hours of referral assignment.
- Complete paperwork and computer-based forms associated with procedures in accordance with department policies.
- Help reduce patient appointment lag and maintain optimal patient wait and registration times.
- Enter registration, doctors' orders, and other data accurately and efficiently into computer systems.
- Support team members, seek assistance when needed, and keep the team informed to support efficient operations.
- Execute workflow processes accurately and on time to meet deadlines.
- Treat patients and customers with courtesy and respect in every encounter.
- Adapt to changes, varying work environments, rotating schedules, and occasional light travel to other facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
