Office Assistant

College of Lake County•Grayslake, IL

8d•Onsite

About The Position

The Office Assistant provides clerical and customer service support to the department and helps create a welcoming, inclusive atmosphere as a first point of contact for students, staff, faculty, and visitors. The position supports student success by helping people navigate college services, maintaining organized records, and assisting with day-to-day departmental functions. The role provides telephone and walk-in customer assistance, answers questions about college services, and refers or transfers calls as appropriate. It also supports mail and materials distribution, data entry, document preparation, records management, office equipment and supply needs, campus and community projects and events, and faculty needs related to classrooms and event coordination. The Office Assistant participates in cross-departmental initiatives and campus events and recommends process improvements. The position is based at the Grayslake Campus in the Biological & Health Sciences Operations Department. The schedule is Monday through Thursday, 2:30 p.m. to 7:30 p.m., for 20 hours per week. The listed pay is $15.02 per hour. The expected start date is January 11, 2027.

Requirements

High school diploma or equivalent.
Basic familiarity with Microsoft Office Suite, including Word, Excel, and Outlook, and general office equipment.
Ability to follow instructions, manage multiple tasks, and meet deadlines with close supervision.
Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment.

Nice To Haves

Prior office, administrative, retail, or customer service experience; internship, student employment, or volunteer work is acceptable.
Experience with computer information systems used for student and employee data and reporting, such as Workday.
Bilingual English/Spanish proficiency.

Responsibilities

Assist telephone and walk-in customers with inquiries about college services, referring or transferring calls as appropriate.
Welcome students, staff, and visitors and foster a friendly, inclusive front-office environment.
Support distribution of mail and departmental materials.
Communicate verbally and in writing with professionalism and provide accurate, helpful information to facilitate access to college resources.
Provide clerical support, including data entry, document preparation, and records management.
Monitor office equipment, order copier supplies, and report service needs to appropriate departments.
Assist with campus and community special projects and events, including logistics and setup.
Support faculty needs related to classrooms and event coordination.
Participate in cross-departmental initiatives and campus events.
Identify and recommend process enhancements to improve efficiency and service delivery.
Perform other duties as assigned in support of the College and department.