Office Assistant

College of Lake County•Grayslake, IL

7d•Onsite

About The Position

The Office Assistant provides clerical and customer service support to the department and serves as a welcoming first point of contact for students, staff, faculty, and visitors. The role supports student success by helping people navigate college services, maintaining organized records, and assisting with daily departmental operations. The position handles telephone and walk-in inquiries, provides accurate information about college services, and refers or transfers calls when appropriate. It also supports mail and materials distribution, departmental clerical tasks, office equipment and supply needs, campus and community projects and events, and faculty needs related to classrooms and event coordination. The Office Assistant participates in cross-departmental initiatives and campus events and may recommend process improvements. Other duties may be assigned in support of the College’s mission, vision, strategic priorities, and goals. The work is often performed in an office setting, with occasional fluctuations in temperature and noise level. The role requires frequent communication and use of office equipment, including a computer keyboard, as well as the ability to sit or stand for extended periods and occasionally stoop, bend, kneel, or reach. Lifting, carrying, pushing, or pulling up to 10 pounds is required frequently. The position is part-time, scheduled Monday through Thursday from 2:30 p.m. to 7:30 p.m., for 20 hours per week. Pay is $15.02 per hour. The expected start date is January 11, 2027.

Requirements

High school diploma or equivalent.
Basic familiarity with Microsoft Office Suite, including Word, Excel, and Outlook, and general office equipment.
Ability to follow instructions, manage multiple tasks, and meet deadlines with close supervision.
Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment.
Excellent verbal and written communication skills and professionalism in interactions.

Nice To Haves

Bilingual English/Spanish proficiency.
Some prior office, administrative, retail, or customer service experience; internship, student employment, or volunteer experience is acceptable.
Experience with computer information systems used for student and employee data and reporting, such as Workday.

Responsibilities

Assist telephone and walk-in customers with inquiries about college services, referring or transferring calls as appropriate.
Welcome students, staff, and visitors and help maintain a friendly, inclusive front-office environment.
Support distribution of mail and departmental materials.
Provide clerical support, including data entry, document preparation, and records management.
Maintain and monitor office equipment, order copier supplies, and report service needs to appropriate departments.
Assist with campus and community special projects and events, including logistics and setup.
Support faculty needs related to classrooms and event coordination.
Participate in cross-departmental initiatives and campus events.
Identify and recommend process enhancements to improve efficiency and service delivery.
Perform other duties as assigned in support of the College and department.