Office Assistant/Receptionist

Shoptikal • Whitewater, WI

2d

About The Position

Provide support to the Optical center team by greeting patients, answering telephones, booking appointments, managing patient files, and assisting with other activities that do not influence a patient’s vision. The role includes customer service and operational duties such as processing transactions and billing information and organizing records. Teammates may work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Ability to handle multiple customer interactions and phone calls at a time.
• Excellent organizational skills.
• Ability to work cross-functionally with excellent attention to detail and follow-through.
• Solid interpersonal relationship skills.
• Ability to communicate effectively at all levels within the organization through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.
• Ability to see near, distance, color, and depth perception.
• Manual and finger dexterity, as well as hand/arm steadiness.
• Ability to grip and hold items.
• Good eye and hand coordination.
• Ability to operate a cash register, optical equipment, tools, and office equipment such as a personal computer, telephone, fax machine, and copier.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support Company objectives and personal development.

Nice To Haves

• Previous office experience is preferred.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and confirm appointments.
• Process transactions in optical billing and point-of-sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Support other aspects of the Optical center that do not influence a patient’s vision.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• 401K with match.
• Vacation pay/personal day.
• Volunteer time off.
• Sick pay for hourly teammates.
• Health and wellbeing benefits.
• Voluntary/cafeteria offerings.
• Employee assistance program.
• On-the-job training and certification.
• Teammate recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED