Office Assistant/Receptionist

Shoptikal • River Falls, WI

7d

About The Position

The Office Assistant/Receptionist supports the Optical center team and helps ensure patients are welcomed and administrative operations run smoothly. The role greets patients, answers telephone calls, schedules appointments, manages patient files, and handles other tasks that do not affect a patient’s vision. It also involves customer service, appointment confirmations, transaction processing in optical billing and point-of-sale systems, processing medical billing information, and organizing patient and customer records. The position may require normal or extended office hours, including evenings, nights, and weekends, and independent travel to support company objectives and personal development.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Ability to handle multiple customer interactions and phone calls at a time.
• Excellent organizational skills.
• Ability to work cross-functionally with attention to detail and follow-through.
• Solid interpersonal relationship skills.
• Ability to communicate effectively at all organizational levels through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.
• Ability to see near and at a distance, perceive color and depth, and demonstrate manual and finger dexterity, hand/arm steadiness, grip, and eye-hand coordination.
• Ability to operate office equipment, a cash register, and various optical equipment and tools.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and confirm appointments.
• Process transactions in optical billing and point-of-sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• 401(k) with match.
• Vacation pay and personal day.
• Volunteer time off.
• Sick pay for hourly teammates.
• Health and wellbeing benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED