Office Assistant I, Primary Care at Glen Mills

ChristianaCare•Concord Township, PA

1d•$18 - $26•Onsite

About The Position

ChristianaCare’s Primary Care at Glen Mills is seeking a detail-oriented, adaptable, and highly organized Office Assistant I with strong communication skills and the ability to solve problems proactively in a fast-paced environment. The practice includes primary care physicians and a nurse practitioner specializing in family medicine and providing preventive care and screenings, physical examinations, treatment of acute illnesses and injuries, and management of chronic conditions. The Medical Office Assistant I supports daily office operations and helps provide a smooth, positive experience for patients and staff. The role involves scheduling appointments with attention to insurance, greeting patients and collecting necessary information, processing referrals, and maintaining confidentiality. The position also handles payments and insurance verification, manages communications, coordinates with providers and staff using EMR systems, maintains medical records, resolves patient issues, and supports administrative tasks while following safety protocols. Schedule: Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 7:30 a.m.–4:00 p.m. No weekends or holidays.

Requirements

High school graduate or GED required.
Strong communication skills.
Detail-oriented, adaptable, and highly organized.
Ability to proactively solve problems in a fast-paced environment.

Nice To Haves

Experience in a medical office setting is preferred but not required.

Responsibilities

Schedule patient appointments while considering insurance requirements.
Greet patients and collect necessary information.
Process referrals and maintain confidentiality.
Handle payments and verify insurance coverage.
Coordinate referrals and reconcile daily appointments and payments.
Answer calls and relay messages.
Use EMR systems to coordinate with providers and staff.
Update patients and schedule tests and appointments.
Maintain medical records and resolve patient issues.
Support administrative tasks and follow safety protocols.
Perform additional duties as needed.

Benefits

First-day medical, dental, vision, and life insurance coverage.
Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
Low deductibles and $0 copays for unlimited primary care visits with ChristianaCare providers, in-office or virtual, and unlimited urgent care visits at GoHealth facilities.
32 days of paid time off each year, including 7 major holidays, with options to roll over or cash out unused time.
Up to $5,250 per year in tuition reimbursement.
Fertility care through Progyny and free maternity education and support.
Up to $5,000 in adoption assistance.
12 weeks of paid parental leave after one year of service.
Access to two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
Free financial coaching, counseling, and budgeting support.
Employee assistance program.