Office Assistant I, Primary Care at Middletown East
About The Position
ChristianaCare Primary Care at Middletown East is seeking a detail-oriented, adaptable, and organized Medical Office Assistant I to support a growing primary care practice serving patients of all ages. The practice provides preventive care, women's health services, immunizations, sports medicine, chronic disease management, and care for acute illnesses and minor injuries. The Medical Office Assistant I is the practice's first point of contact for patients and helps create a friendly, welcoming, calm, and efficient environment. The role involves patient service, scheduling, registration, communication, and administrative support, as well as maintaining and updating information in the electronic medical record (EMR).
Requirements
- High school graduate or GED.
Nice To Haves
- Experience in a medical office setting is preferred but not required.
Responsibilities
- Welcome and assist patients with poise and compassion as the first point of contact for the practice.
- Answer phone calls, respond to patient questions, and relay messages to providers and staff.
- Schedule appointments and tests, register patients, and update patient information in the EMR.
- Handle payments and verify insurance coverage.
- Coordinate referrals and communicate with providers and staff using EMR systems.
- Reconcile daily appointments and payments.
- Maintain medical records and keep patients updated.
- Resolve patient issues and support administrative tasks.
- Follow safety protocols and perform additional duties as needed.
Benefits
- First-day medical, dental, vision, and life insurance coverage.
- Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
- Low deductibles and $0 copays for unlimited primary care with ChristianaCare providers, in-office or virtual.
- Unlimited urgent care visits at GoHealth facilities.
- 32 days of paid time off each year, including 7 major holidays, with options to roll over or cash out unused time.
- Up to $5,250 per year in tuition reimbursement.
- Fertility care through Progyny and free maternity education and support.
- Up to $5,000 in adoption assistance.
- 12 weeks of paid parental leave after one year of service.
- Two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
- Free financial coaching, counseling, and budgeting support.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
