Office Assistant / Front Desk Leasing - Apartment Community

Independent Management Services • Detroit, MI

10d • Onsite

About The Position

The Office Assistant / Front Desk Leasing employee supports leasing and administrative operations at an apartment community. The role involves frequent telephone and in-person contact with prospective and current residents, processing rental applications and credit reports, maintaining the rental waitlist, and preparing approval or denial letters. The employee completes move-in orientations, including reviewing rental leases and house rules, and schedules move-ins, move-outs, applicant interviews, and other leasing-related dates.

The position also provides general administrative support, including filing, typing, answering phones, processing mail, and data entry. Additional duties include generating reports on community assets, expenses, and financial objectives; processing payables and community bills; purchasing and maintaining office supplies; processing delinquent accounts; and receiving and resolving resident requests and concerns. The employee is expected to foster positive relationships with residents while maintaining a professional demeanor. This is an onsite, non-remote role and reports directly to the Site Manager.

Requirements

• Basic office skills, including typing, filing, and telephone etiquette.
• Excellent follow-up skills via telephone and email correspondence.
• Demonstrated track record of reliable attendance and punctuality.
• Must adhere to Federal Fair Housing Laws.

Nice To Haves

• Proficiency with Paycom software.
• Proficiency with the Microsoft Office suite.

Responsibilities

• Maintain frequent telephone and in-person contact with prospective and current residents.
• Initially process rental applications and credit reports and make recommendations to the Site Manager.
• Maintain the rental waitlist and prepare approval or denial letters for prospective residents.
• Conduct move-in orientations, including reviewing rental leases and house rules.
• Schedule move-ins, move-outs, rental applicant interviews, and other dates relevant to the leasing process.
• Perform administrative tasks such as filing, typing, answering telephones, processing mail, and data entry.
• Generate reports to support management of community assets, expenses, and financial objectives.
• Process payables and pay community expenses and bills.
• Purchase, inventory, and maintain office supplies.
• Process delinquent accounts and report activity to the Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while maintaining a professional demeanor.

Benefits

• Employer-paid health and dental insurance for employee-only coverage, with affordable dependent and family coverage.
• Voluntary vision, life, accident injury, long-term disability, and identity theft insurance options.
• 401(k) with an above-average employer matching contribution.
• Generous paid time off package.
• Training and employee development program.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed