Office Assistant 2 (PCN 110223)

State of Alaska•Juneau, AK

7d•Onsite

About The Position

The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for an Office Assistant 2. This role helps connect Alaskans and visitors with hunting, fishing, and trapping opportunities across the state by selling licenses, permits, and tags. The position involves interacting with customers and statewide Fish and Game staff via phone, email, and in-person to address regulation and licensing questions. Other responsibilities include data entry for licenses sold from paper books to support vendors in areas with limited internet access and rural communities. The Alaska Department of Fish and Game's mission is to protect, maintain, and improve the state's fish, game, and aquatic plant resources, managing their use for the benefit of the economy and the well-being of the people, consistent with sustained yield. The Division of Administrative Services provides administrative support to the various divisions of Fish and Game. The department fosters a diverse and inclusive workforce where safety and well-being are prioritized, and all employees are valued, treated equitably, and respected. The Licensing Section specifically assists the public with navigating rules and regulations for sustaining fishing and hunting opportunities through its license sales program and record-keeping.

Requirements

High school diploma or the equivalent.
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Ability to operate motor vehicles (for some positions).
Skill in typing (may be required for some positions).
Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
Attention to Detail: Thoroughness and conscientiousness in performing work.
Public Service Skills: Actively seeking information, understanding customer inquiries, and providing responses within available resources and constraints.
Professionalism: Demonstrating a positive attitude, courtesy, tact, and empathy, managing workloads, meeting deadlines, and coordinating priorities.
Communication Skills: Ability to make clear oral and written communications, considering the audience and nature of the information.

Responsibilities

Selling licenses, permits, and tags to connect Alaskans and visitors with hunting, fishing, and trapping opportunities.
Responding to customer and staff inquiries regarding regulations and licensing via phone, email, and in-person.
Entering data from paper license sales into electronic systems to assist vendors in areas with limited internet access and rural communities.
Providing specific and detailed information on department regulations when answering licensing calls and emails.
Ensuring attention to detail when data entering and fulfilling product orders.