Office Assistant 2 (PCN 089065)

State of Alaska • Juneau, AK

2d • Onsite

About The Position

This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, commercial charter fisheries, mariculture businesses & so much more. As an Office Assistant 2, you’ll play a vital role in keeping the Division’s workflow efficient, accurate, and compliant with state procedures, helping our team deliver lending services that strengthen Alaska’s economic future. Working here means joining a team that truly matters. Every task you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You’re not just supporting an office; you’re supporting the entire state. If you want to be part of a workplace where your reliability is valued, your growth is encouraged, and your work makes a real difference, you’ll feel right at home in the Division of Investments. This is YOUR chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve. The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers. By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state. The Department of Commerce, Community, and Economic Development’s mission is to promote a healthy economy, strong communities, and protect consumers in Alaska. The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal. The Division of Investments, Where Purpose Meets Power Imagine starting your day knowing that every phone call you answer, every document you organize, and every task you complete helps keep Alaska’s public lending programs running smoothly. Your work doesn’t just support an office, it supports communities across the entire state. At the Division of Investments, administrative work has real impact. The accuracy you bring to filing, data entry, and customer service helps local businesses, families, and industries access the resources they need to grow. You’re not just behind a desk; you’re part of a mission that strengthens Alaska’s economic future. This office is a collaborative, service-oriented environment where reliability matters because Alaskans depend on it. Where professionalism and organization aren’t just skills, they’re commitments to integrity and public service. Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs. If you’re ready to learn, support a dedicated team, and make every task count toward something bigger, this is your opportunity.

Requirements

• High school diploma or the equivalent.
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• Possess a regular driver's license and be 18 years of age or older (if required by position).
• Skill in typing (if required by position).

Nice To Haves

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Responsibilities

• Assist with basic accounting tasks and inventory tracking.
• Answer and route incoming phone calls while providing courteous, accurate information to the public and internal staff.
• Scan, file, and maintain loan documents, correspondence, and records in both physical and electronic formats.
• Ensure documents are properly labeled, organized, and stored in accordance with Division retention policies.
• Provide excellent customer service to internal and external visitors, prospective, past and present borrowers, board members.

Benefits

• The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED