Office Assistant 2 - Spanish KSA

Multnomah County•Gresham, OR

7d•Onsite

About The Position

This Work Matters! We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Are you a customer-focused professional looking to make a meaningful impact in healthcare? As the face of our practice, our Bilingual Spanish Office Assistant 2 plays a vital role in delivering exceptional, compassionate service to our patients and community. In this key position, you will be the first point of contact—welcoming patients at check-in, scheduling appointments, managing calls, and verifying insurance and demographic details. You will also collaborate closely with our clinical team to ensure vital patient information flows seamlessly and promptly. If you thrive in a dynamic, supportive environment and are dedicated to providing top-quality customer care, we would love to have you on our team! The employee holding this position is designated as an Essential Employee under Multnomah County Personnel Rule 3-15-015, Essential Employees. This position is essential to the public health and safety, and required to report for duty regardless of County decisions to close or curtail other county operations. The anticipated work schedule will be Monday, Wednesday, Thursday, Friday: 8:00 AM - 5:00 PM, and Tuesday 10:00 AM - 7:00 PM once training is completed. During the initial 2-3 month training period, the new hire will work Monday - Friday, 8:00 AM - 5:00 PM. This position will provide services in both the Spanish and English languages. Language testing will be required.

Requirements

Education/ training equivalent to the completion of the twelfth grade.
One (1) to four (4) years of relevant office experience.
Must be bilingual in the Spanish and English languages. (Language testing is required.)
Must obtain a BLS/ CPR certification within 30 days of hire.
Must pass a reference check.

Nice To Haves

Ability to successfully work under pressure, respond to shifting needs and multi-tasking.
High attention to detail.
Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining information.
Experience working with culturally and individually diverse groups.
Previous experience with Epic Practice Management.

Responsibilities

Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments
Provide information regarding the clinic and other resources and refer to other information services
Act as a liaison with treatment staff and providers; relay information about patient needs such as walk ins, prescription pick ups
Follow up on client concerns if any complaints are known and take action or refer to appropriate sources.
Obtain and/or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management
Collect patient co-pays and payments following established cash handling policies and procedures
Receive, review, and distribute client documents, such as medical records from other clinics, faxes requesting prescriptions, requests for medical records.
Assure all other document documentation is entered in Epic appropriately; document patient related issues in EPIC
Troubleshoot equipment issues and reports necessary repairs as needed to supervisor
Assure team reports are in order, A/R equipment is available for meetings and accurately documents meeting notes