Customer Success Manager - KSA

Moontech

10d

About The Position

MoonTech is an agentic AI company for creator commerce. Its autonomous closed-loop system uses seven specialized AI agents to manage the campaign lifecycle, from client briefs and creator matching to live execution, real-time ad optimization, and verified sales attribution. The Customer Success Manager will own and grow performance and influencer marketing accounts and serve as a key internal stakeholder to the Product team. The role involves independently managing revenue-driving accounts, understanding campaign models and internal processes, and translating client needs into structured product and process improvements.

Requirements

5–7 years of total experience, including at least 3 years in Account Management or Customer Success.
Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.
Background in performance marketing, influencer marketing, affiliate, or agency and product environments.
Experience with SaaS or technology platforms and cross-functional collaboration.
Strong analytical skills and data literacy.
Strong ownership and accountability, with the ability to operate with minimal supervision.

Responsibilities

Own performance-driven performance and influencer marketing accounts focused on ROAS and commercial outcomes.
Build strong client relationships and align account strategies with business goals.
Improve campaign performance, ROAS, and account efficiency.
Develop growth plans, improve retention, and identify upselling opportunities.
Partner with Product to turn client requirements into actionable inputs.
Coordinate with BI, Operations, Finance, Influencer, and Product teams.
Identify process gaps and proactively drive workflow improvements.
Interpret dashboards, campaign data, and key performance metrics.
Identify performance gaps and translate insights into actionable recommendations.
Take end-to-end accountability for account performance and client satisfaction.
Manage priorities, solve problems, and deliver results with minimal supervision.