Office Agent

AGI•Jamaica, NY

About The Position

Office Agents assist customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. Alliance Ground International (AGI) provides ground-handling services to airlines across the U.S. and Canada. The role involves processing cargo and import/export documents, handling customer inquiries and payments, entering information into company systems, and following applicable safety, security, and regulatory procedures. Employees must be prepared to work flexible schedules that may change to meet operational needs, including flight delays, cancellations, and ad hoc flights. Strict adherence to attendance policies is expected. The work takes place in a warehouse environment with aircraft and machinery noise and moving vehicles or aircraft nearby. Physical demands include regularly and repetitively moving items weighing up to 70 pounds or more and lifting 40-to-50-pound items onto raised surfaces. AGI offers paid vacation and medical, dental, and vision coverage for qualifying full-time employees, as well as medical coverage for part-time employees. Other offerings include free uniforms and on-the-job training, a company-matched 401(k), a company-paid employee assistance program, voluntary life insurance, and travel discounts.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver's license and a clean driving record.
For U.S. locations, be authorized to work in the United States as defined by the Immigration Reform Act of 1986; for Canadian locations, be authorized to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Complete ramp and SIDA training to obtain airport-authority identification security.
If required for customer or role access, be able to secure a Customs Seal through the respective governing agency.
Have excellent English verbal and written communication skills.
Have intermediate computer skills and working knowledge of Microsoft Office programs.
Have basic math skills to calculate payment transactions.
Have problem-solving skills, attention to detail, and the ability to resolve customer concerns.
Manage time effectively, complete tasks efficiently in a fast-paced environment, and multitask.
Be able to work flexible hours, including nights, weekends, and holidays, and adhere strictly to attendance policies.
Be able to lift, carry, push, pull, and move items weighing up to 70 pounds or more regularly and repetitively lift 40-to-50-pound items onto raised surfaces.
Be able to remain alert to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work around jet and machinery noise in a warehouse environment.

Nice To Haves

One or more years of Cargo Agent experience.

Responsibilities

Convey shipping instructions to the customer services counter.
Retrieve import documents and deliver export documents to and from aircraft.
Accept cargo in accordance with applicable TSA, FAA, government, and air-carrier rules and regulations.
Accept dangerous goods in accordance with applicable FAA regulations and IATA Dangerous Goods Regulations.
Release imported international freight after reviewing CBP clearances and authorizations.
Collect air freight charges.
Handle customer phone calls professionally and courteously.
Report documentation discrepancies to the Office Lead and assist with resolving issues as directed.
Complete work-related paperwork and forms, enter data into the company information system, handle international cargo documents, and prepare freight transfer manifests as required.
Follow company procedures and protocols to support safe and responsible operations.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others’ health, well-being, safety, and security at work.
Cooperate with managers and supervisors on legal and company requirements, and avoid intentionally or recklessly interfering with safety or security provisions.
Inform a manager or supervisor about work situations, equipment, or activities that pose serious or immediate danger.
Report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Perform work in accordance with provided information, training, and applicable health, safety, and security procedures and policies.