Office Agent

Worldwide Flight Services, Inc.•New, KY

About The Position

The Office Agent performs cargo office and handling work, including computer data entry, preparing flight documents, interfacing with U.S. Customs, preparing import and export documentation, and accepting and distributing cargo in accordance with applicable air carrier and Department of Transportation regulations. The role also involves compiling customer lists for sales leads, soliciting orders, discussing sales with customers, quoting prices and terms, preparing sales contracts, and estimating delivery dates based on company schedules. The agent may move cargo weighing up to 70 pounds and must follow site security procedures, monitor activity, and report security breaches, suspicious occurrences, or non-compliance with the site security plan. The position is covered by an AMPW collective bargaining agreement requiring union membership and dues.

Requirements

High school diploma, GED, or equivalent.
Must be at least 18 years old if the position requires driving cargo handling equipment.
Valid driver's license and, if applicable, a Port Authority or Airport Authority permit to use the ramp-side service road.
Ability to lift up to 70 pounds.
Ability to handle the stress of a fast-paced eight-hour shift.

Nice To Haves

Ability to learn PC skills and apply that knowledge.
Ability to read, write, speak fluently, and understand English.
Ability to work rotating shifts, including weekends, holidays, and days off.

Responsibilities

Enter data into computer systems and prepare flight documents.
Interface with U.S. Customs and prepare import and export documentation.
Accept and distribute cargo in accordance with applicable air carrier and Department of Transportation regulations.
Compile customer lists for sales leads, solicit orders, discuss sales with customers, quote prices and terms, and prepare sales contracts.
Estimate delivery dates based on company delivery schedules.
Move cargo weighing up to 70 pounds.
Comply with site security procedures and report security breaches, suspicious occurrences, or non-compliance with the site security plan.
Drive cargo handling equipment.
Retrieve import documents from aircraft and deliver export documents to aircraft.
Report to work regularly and on time.