Office Agent

Worldwide Flight Services, Inc.•New, KY

10d

About The Position

The AMPW Office Agent Cargo performs computer data entry, prepares flight documents, interfaces with U.S. Customs, and prepares import and export documentation. The role accepts and distributes cargo in accordance with applicable air carrier and Department of Transportation regulations, and may move cargo weighing up to 70 pounds. It also includes compiling customer lists for sales leads, soliciting orders, discussing sales with customers, quoting prices and terms, preparing sales contracts, and estimating delivery dates based on company delivery schedules. The Office Agent must comply with WFS site security procedures and remain attentive to the activities of staff, security contractors, and visitors, reporting security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or through the WFS whistleblower program. The position is covered by an AMPW collective bargaining agreement requiring union membership and payment of union dues.

Requirements

High school diploma, GED, or equivalent.
At least 18 years of age if the position requires driving cargo handling equipment.
Valid driver's license and, if applicable, a Port Authority or Airport Authority permit to use the ramp-side service road.

Nice To Haves

Ability to learn PC skills and apply that knowledge.
Ability to read, write, fluently speak, and understand English.
Ability to work rotating shifts, including weekends, holidays, and days off.

Responsibilities

Perform computer data entry and prepare flight documents.
Interface with U.S. Customs and prepare import and export documentation.
Accept and distribute cargo in accordance with applicable air carrier and DOT regulations.
Compile customer lists for use as sales leads.
Solicit orders or speak with customers to complete sales.
Quote prices and terms and prepare sales contracts for orders obtained.
Estimate customer delivery dates based on company delivery schedules.
Move cargo weighing up to 70 pounds.
Comply with WFS site security procedures.
Monitor staff, security contractors, and visitors for security concerns and report breaches, suspicious occurrences, or non-compliance.
Drive cargo handling equipment.
Retrieve import and deliver export documents to and from aircraft.
Report to work regularly and on time.