Office Administrator

Pure Dentistry•Rocklin, CA

5d•$28 - $30

About The Position

Pure Dentistry is seeking an Office Administrator to support guest service and the practice’s revenue cycle. The role combines warm, professional communication with accurate dental insurance billing and account management. The administrator helps guests, referring offices, and insurance representatives, and works with the clinical team to resolve claims while ensuring guests understand their benefits and balances. The position is full-time, Monday through Friday, with compensation of $28–$30 per hour based on experience. Pure Dentistry is a multi-doctor practice in Rocklin that provides preventive, cosmetic, and advanced surgical dentistry, with a clinical approach grounded in Kois Center training. The practice emphasizes hospitality, teamwork, and supporting employees’ professional goals.

Requirements

At least 3 years of dental office experience, including hands-on insurance billing, claims, and payment posting.
Working knowledge of CDT codes, EOBs, ERAs, EFTs, contractual adjustments, and denial management.
Experience with dental practice management software.
Accuracy, follow-through, and ability to manage priorities in a busy practice.
Warm, clear communication by phone and in writing.
Solid understanding of HIPAA and patient confidentiality.
Positive, team-first attitude.

Nice To Haves

Experience with Open Dental, strongly preferred.

Responsibilities

Greet callers by name when possible and assist guests, referring offices, and insurance representatives with care and professionalism.
Assist with scheduling, messages, and timely follow-up.
Respond calmly to questions about benefits and balances; listen, apologize, resolve problems, and thank guests when issues arise.
Verify eligibility and benefits, and prepare and submit accurate claims with appropriate CDT codes, narratives, radiographs, and documentation.
Post insurance payments from EOBs, ERAs, and EFTs, and reconcile adjustments, write-offs, and guest responsibility.
Work aging reports; follow up on outstanding and denied claims; and correct and resubmit claims as needed.
Identify underpayments, discrepancies, and trends, and suggest process improvements.
Partner with the clinical team to gather information needed for claims and reduce friction for guests.
Participate in morning huddles and stay connected to the day’s workflow.
Support teammates through lateral service and pitch in where work is needed.
Use available quiet moments to support guest retention, reactivation, and the rest of the team.