Office Administrator - UniFirst

UniFirst•Knoxville, TN

26d

About The Position

UniFirst is seeking an Office Administrator to provide administrative, financial, and HR support that keeps the location running smoothly. This versatile, high-visibility role combines operational responsibilities—including payroll support, accounts receivable, purchasing card management, and financial transactions—with people-focused work such as new-hire onboarding, employee record-keeping, and separation processing. The Office Administrator manages multiple priorities with sound judgment and attention to detail, supports employees, hiring managers, and leadership, and helps ensure accuracy and compliance across administrative and financial processes. The role is also a key contact for new and current employees and contributes to a positive, well-organized workplace experience. The position includes supervising, coaching, and directing office personnel; supporting the Location Manager and other location leaders; serving as a resource for employees on corporate programs, policies, and processes; and coordinating local corporate programs and communications. It also supports sales growth through coordination and administrative assistance and builds positive relationships with internal and external customers. UniFirst states that it is an equal opportunity employer and provides a process for requesting accommodations during the application process.

Requirements

Two-year degree from an accredited college or university, or two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to write reports and business correspondence.
Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to operate computer systems and learn standard software programs, including Microsoft Word, Excel, PowerPoint, and Access, as well as the ABS/AMS client used to manage the customer support database.
Strong ability to communicate and present information effectively to varied audiences, including management, clients, and customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Responsibilities

Process employee separations, including termination documentation and required system updates.
Support payroll activities, ensuring accuracy and policy compliance.
Complete financial and administrative transactions in a timely manner, including vouchering and cash receipts.
Monitor accounts receivable metrics and develop strategies to improve collections and reduce outstanding balances.
Evaluate prospective customers according to established accounts receivable and credit assessment guidelines.
Manage the Purchasing Card (P-Card) program, including reconciliation, compliance, and reporting.
Maintain employee personnel records and update job-related information in HR systems.
Process employee compensation changes, including bonuses, incentives, and other supplemental payments.
Prepare and distribute business correspondence, reports, and presentations as needed.
Provide superior customer service in interactions with customers.
Administer new-hire onboarding, including pre-employment screening and employment documentation.
Track new-hire paperwork through completion and contact new hires who are not making sufficient progress.
Keep new hires informed before their start date by providing task updates and first-day details, and serve as their point of contact.
Deliver a welcoming and informative first-day experience, including leading the orientation presentation, informing new hires about benefit options and deadlines, and ensuring they have necessary tools and resources.
Supervise, coach, and direct office personnel to support operational efficiency and adherence to company standards.
Provide administrative and operational support to the Location Manager and other location leadership team members.
Serve as a primary resource and liaison for employees regarding corporate programs, policies, and processes.
Support sales business growth efforts through coordination and administrative assistance.
Coordinate and facilitate corporate programs and communications at the local level.
Build and maintain positive relationships through effective communication with internal and external customers.