Office Administrator

Dental Office • Rocklin, CA

3d

About The Position

Pure Dentistry is seeking an Office Administrator to support its guest experience and dental revenue cycle. The role combines warm, professional communication with accurate insurance and billing work, helping guests, referring offices, insurance representatives, and teammates. The position is full-time, Monday through Friday, with compensation of $28–$30 per hour based on experience.

The Office Administrator will verify benefits, prepare and submit claims, post insurance payments, reconcile adjustments and patient responsibility, and follow up on aging, outstanding, or denied claims. The role also supports scheduling and messages, coordinates with the clinical team to obtain claim documentation, and contributes to guest retention and practice improvements. Pure Dentistry is a multi-doctor practice that has served Rocklin for about 20 years and emphasizes hospitality, empathy, and team development.

Requirements

• At least 3 years of dental office experience, including hands-on insurance billing, claims, and payment posting.
• Working knowledge of CDT codes, EOBs, ERAs, EFTs, contractual adjustments, and denial management.
• Experience with dental practice management software.
• Accuracy, follow-through, and ability to juggle priorities in a busy practice.
• Warm, clear communication by phone and in writing.
• Solid understanding of HIPAA and patient confidentiality.
• Positive, team-first attitude.

Nice To Haves

• Experience with Open Dental, strongly preferred.

Responsibilities

• Greet callers by name whenever possible and assist guests, referring offices, and insurance representatives with care and professionalism.
• Assist with scheduling, messages, and timely follow-up.
• Respond calmly to questions about benefits and balances; listen, apologize, resolve issues, and thank guests when problems occur.
• Verify eligibility and benefits and prepare and submit accurate claims with appropriate CDT codes, narratives, radiographs, and documentation.
• Post insurance payments from EOBs, ERAs, and EFTs, and reconcile adjustments, write-offs, and patient responsibility.
• Work aging reports; follow up on outstanding and denied claims; and correct and resubmit claims as needed.
• Identify underpayments, discrepancies, and trends, and suggest process improvements.
• Partner with the clinical team to gather information needed for claims.
• Participate in morning huddles and stay connected to the day's workflow.
• Practice lateral service by setting teammates up for success and helping where work is needed.
• Use quiet moments to support guest retention, reactivation, and the rest of the team.

Benefits

• Medical, dental, vision, and life insurance.
• Short- and long-term disability options.
• Generous paid time off and paid holidays.
• Traditional and Roth 401(k).
• Referral bonus program.
• Free continuing education courses provided by affiliated vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed