Office Administrator

MP Systems • Enfield, CT

12d • Onsite

About The Position

MP Systems, an OEM manufacturer of accessories for the CNC industry and a division of the Morris Group, is seeking an Office Administrator. Reporting to the Operations Manager, the Office Administrator works closely with team members across departments to provide professional, responsive, and personalized customer service. The role includes responding to customer inquiries, tracking technical issues, processing orders, coordinating shipment information, and performing administrative tasks. It offers an opportunity to work in a growing manufacturing business with potential for advancement.

Requirements

• High school diploma or GED.
• Understanding of Microsoft Office.
• Ability to multitask.
• Customer service experience.
• Problem-solving skills.
• Attention to detail.
• Strong organizational skills.
• Collaborative communication skills and ability to build relationships and foster teamwork.
• Understanding of and ability to follow company standard operating procedures.
• Basic math skills.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged periods and frequently use hands and arms.
• Ability to bend, twist, stoop, reach, and lift moderate-to-heavyweight material up to 50 pounds with assistance from equipment or other employees.
• Vision abilities including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites with tight timelines, changing priorities, and interaction with customers and team members.
• Ability to access all areas of the premises.

Responsibilities

• Respond to customer queries by phone and email in a timely and accurate manner, taking appropriate action to resolve problems or concerns.
• Troubleshoot customer inquiries.
• Work with the engineering team to track technical inquiries and issues in the service database.
• Process orders using ERP systems.
• Provide customers with order documentation, including order acknowledgements with ship dates, shipment tracking, and invoices.
• Work with the shipping department to track, expedite, or delay shipments.
• Perform miscellaneous organizational and administrative tasks as required.
• Follow company policies, procedures, and business ethics codes.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Market-competitive comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance.
• Paid Time Off, starting with 23 paid days off in the first year.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED