Office Administrator CM CBRS Med Management Behavioral Health

One Love Agency•Idaho Falls, ID

7d•Onsite

About The Position

One Love Agency is hiring a full-time Office Administrator & Case Manager for our Idaho Falls office, starting immediately. This role combines two key functions: managing the front operations of the medication management clinic and the administrative side of the behavioral health team, as well as carrying a partial case management caseload. The agency emphasizes a 'hānai' philosophy, treating clients and staff like family, and operates collaboratively where every team member is crucial to client care. The role requires a strong focus on clients, compliance, and community partners. The ideal candidate is someone who can manage administrative tasks efficiently, ensuring smooth operations for clinical staff, and also engage directly with clients.

Requirements

Bachelor's degree.
Real administrative or clinic-coordination experience, including scheduling, records management, and coverage verification.
Ability to practice under supervisory protocol.
Ability to pass an Idaho Department of Health and Welfare criminal history background check.
Clear of any state or federal exclusion list (OIG LEIE / SAM).
Comfort with electronic health records.
Commitment to same-week documentation.
Valid Idaho driver's license.
Reliable transportation.
Current auto insurance.
Discretion and understanding of HIPAA as a habit.

Nice To Haves

A degree in a health and human services field (social work, psychology, counseling, sociology, human services, or related) for the case management side.
A bachelor's degree in another field qualifies for the CBRS side.
Existing presence and network within the Idaho Falls behavioral health community, including schools, clinics, courts, and recovery programs.
Experience in behavioral health administration, including understanding of CDA, authorizations, units, and chart reviews.
Previous experience carrying a caseload (Case management, CBRS, YES, or equivalent).
Experience working around a prescriber, including medication management clinic flow, refills, prior authorizations, and pharmacy coordination.
CMA credential.
Strong follow-up and closing skills for administrative tasks.
CANS certification (Idaho YES).
Bilingual ability.
Experience reactivating and retaining clients.
Warm demeanor on the phone and unflappable in person.

Responsibilities

Run the day for the prescriber in the medication management clinic, including greeting and rooming clients, verifying information, preparing charts, scheduling follow-ups, and handling refill requests.
Manage scheduling and confirm appointments for clients.
Follow up with no-show clients via phone.
Provide administrative support for the behavioral health team, including intake, scheduling for therapists, case managers, CBRS specialists, and peer support staff.
Handle coverage verification, authorization tracking, records, and releases for the behavioral health team.
Maintain office calendars and ensure smooth office operations so clinical staff can focus on client care.
Carry a partial case management and/or CBRS caseload, depending on degree, including client engagement, planning, documentation, and billing.
Reconnecting with past clients and engaging current clients to ensure they remain in care.
Serve as a responsive point of contact for new clients calling the agency.
Collaborate with staff to improve the office's reputation and client recommendations.
Maintain strict adherence to HIPAA regulations and agency protocols.