Office Administrator CM CBRS Med Management Behavioral Health

One Love Agency•Pocatello, ID

8d•Onsite

About The Position

One Love Agency is hiring a full-time Office Administrator & Case Manager for our Pocatello office, starting immediately. This role combines two key functions: managing the front desk operations of the medication management clinic and administrative support for the behavioral health team, alongside carrying a partial case management caseload. The agency emphasizes a 'hānai' approach, treating clients and staff like family, and operates collaboratively with all team members playing a crucial role in client care. The agency prioritizes clients, compliance, and community partners in all decision-making.

Requirements

Bachelor's degree.
A degree in a health and human services field (social work, psychology, counseling, sociology, human services, or related) is preferred for the case management aspect.
A bachelor's in another field qualifies for the CBRS side.
Real administrative or clinic-coordination experience, including scheduling, records management, and coverage verification.
Ability to practice under supervisory protocol.
Ability to pass an Idaho Department of Health and Welfare criminal history background check.
Clear of any state or federal exclusion list (OIG LEIE / SAM).
Comfort with electronic health records.
Commitment to same-week documentation.
Valid Idaho driver's license.
Reliable transportation and current auto insurance.
Discretion and understanding of HIPAA.

Nice To Haves

Presence in the Pocatello community and established relationships within the behavioral health world.
Experience in behavioral health administration, including understanding of CDAs, authorizations, units, and chart reviews.
Previous caseload experience (Case management, CBRS, YES, or equivalent).
Experience working around a prescriber, including medication management clinic flow, refills, prior authorizations, and pharmacy coordination.
CMA credential.
Strong follow-up and client retention skills.
CANS certification (Idaho YES).
Bilingual ability.
Experience reactivating and retaining clients.
Warm phone manner and unflappable demeanor in the lobby.

Responsibilities

Greeting and rooming clients for the medication management clinic.
Verifying client demographics, coverage, consents, and releases.
Preparing client charts for the prescriber.
Scheduling and confirming follow-up appointments.
Routing refill requests and pharmacy communications.
Contacting no-show clients.
Providing intake and scheduling for therapists, case managers, CBRS specialists, and peer support staff.
Managing coverage verification and authorization tracking.
Handling records and releases.
Maintaining calendars and ensuring the office runs smoothly.
Carrying a partial case management and/or CBRS caseload, including documentation and billing.
Helping to fill the Pocatello office by reconnecting with past clients and being a responsive front door for new inquiries.
Keeping current clients engaged to ensure they stay in care.
Working with staff to make the Pocatello office a recommended resource in the community.