Off-Site Service Representative - VMI

Graybar•Hammond, IN

About The Position

As a Service Representative Off-Site, you serve as a key customer contact and liaison, working to ensure total customer satisfaction. The role includes selling Company goods and services, helping customers select products, coordinating customer service requests, and maintaining inventory. You may also perform delivery duties and assist with onboarding less experienced representatives. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The expected starting pay rate is $18.66–$26.04 per hour, depending on experience.

Requirements

At least 1 year of experience is required.
Ability to perform warehouse physical requirements, including standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
Ability to operate and maneuver warehouse equipment, including pallet jacks, forklifts, and push carts, in accordance with manufacturers’ and safety instructions.
Ability to work in a warehouse environment and adapt to seasonal changes, significant temperature variations, and inclement weather.
Ability to follow safety instructions and use Personal Protective Equipment (PPE) or its equivalent.
Ability to meet driving requirements if assigned to operate a Company-required vehicle or when business circumstances require vehicle operation to cover emergencies, absences, or other needs.
Knowledge of warehouse procedures and security regulations.
Knowledge of product lines and suppliers, and ability to evaluate products in terms of customer needs.
Customer service skills and ability to handle a variety of customer situations with enthusiasm and tact.
Communication, administrative, and computer skills.
Ability to work under general supervision and cooperatively with other branch personnel.
Ability to successfully complete Company training designed to comply with regulatory requirements.

Nice To Haves

At least 2 years of experience preferred.
Four-year degree preferred.

Responsibilities

Take an active role in selling Company goods and services and fill customer merchandise requirements, including at the counter, by applying product knowledge and suggesting selections that meet customer needs.
Coordinate prompt handling of customer service requests, including order entry, pricing, expediting, billing, and order maintenance.
Perform shipping, receiving, and inventory maintenance duties; evaluate inventory requirements and levels and take steps to maintain the correct balance of merchandise.
May perform delivery driver duties as needed, operate a light van or delivery vehicle to deliver customer orders, and ensure deliveries meet customer expectations.
Update product knowledge through self-study and attendance at product training classes.
Assist in orienting new or less experienced representatives.

Benefits

Multiple plan options for medical, dental, vision, and prescription drug benefits.
Life insurance coverage for employees, with options for family coverage.
Flexible Spending Accounts.
Disability benefits at no cost to the employee.
Profit Sharing Plans.
401(k) Savings Plan with company match.
Paid vacation and sick days.
Paid holidays.
Paid Wellness Day.
Community Time Off for volunteering.
Predictable work schedules; no weekends or nights for most roles.
Employee Recognition Program.
Educational Reimbursement and Career Development Programs.
Employee stock ownership plan.