Off-Site Service Representative - VMI

Graybar • Hammond, IN

6d • $19 - $26

About The Position

As a Service Representative Off-Site, you serve as a key contact and liaison for customers to ensure total customer satisfaction. This role involves selling company goods and services, meeting customer merchandise requirements, coordinating customer service requests, and maintaining shipping, receiving, and inventory activities. You may also perform delivery-driver duties as needed and help orient new or less experienced representatives.

The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The expected starting pay rate is $18.66–$26.04 per hour, depending on experience.

Requirements

• At least 1 year of experience.
• Ability to perform the physical requirements of receiving, picking, packing, shipping, and moving materials in a warehouse, including standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
• Ability to operate and maneuver warehouse equipment, including pallet jacks, forklifts, and push carts, according to manufacturers’ instructions and safety instructions.
• Ability to work in a warehouse environment and adapt to seasonal changes, significant temperature variations, and inclement weather.
• Ability to follow safety instructions and use Personal Protective Equipment (PPE) or its equivalent.
• Ability to meet driving requirements if assigned to operate a company-required vehicle, or when business circumstances require operating a company vehicle to cover emergencies, absences, or other needs.
• Knowledge of warehouse procedures and security regulations.
• Knowledge of product lines and suppliers, and ability to evaluate products in terms of customer needs.
• Customer service skills and ability to handle a variety of customer situations with enthusiasm and tact.
• Communication, administrative, and computer skills.
• Ability to work under general supervision and cooperatively with other branch personnel.
• Ability to successfully complete company training designed to comply with regulatory requirements.

Nice To Haves

• At least 2 years of experience.
• A four-year degree.

Responsibilities

• Take an active role in selling company goods and services; fulfill customer merchandise requirements, including counter needs, using product knowledge; suggest selections that meet customer needs.
• Coordinate prompt handling of customer service requests, including order entry, pricing, expediting, billing, and order maintenance.
• Perform shipping, receiving, and inventory maintenance duties; evaluate inventory requirements and levels and take steps to maintain the correct balance of merchandise.
• Perform delivery-driver duties as needed, operate a light van or delivery vehicle, and deliver customer orders to meet customer expectations.
• Update product knowledge through self-study and product training classes.
• Assist in orienting new or less experienced representatives.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage, with options for family coverage.
• Flexible Spending Accounts.
• Disability benefits at no cost to employees.
• Profit-sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid Wellness Day.
• Community Time Off for volunteering.
• Predictable work schedules, with no weekends or nights for most roles.
• Employee Recognition Program.
• Educational reimbursement and Career Development Programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed