Customer Service Representative - VMI

Airgas•Longview, TX

2d•Onsite

About The Position

Airgas is hiring a Customer Service Representative with VMI in Longview, Texas. The role combines customer service with operational support in an industrial retail environment. The representative partners with customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies; advises customers on useful tools, hardware, and materials; and helps them determine how to meet their goals. The role also supports branch deliveries using company vehicles and coordinates customer inventory replenishment, including vending machines and storerooms. The position involves assisting in-store and telephone customers, processing sales and payments, completing sales and quote paperwork, entering and researching data in computer systems, maintaining merchandise and showroom presentation, and managing dedicated branch inventory. It also includes delivering and replenishing products at customer sites, tracking delivery and consignment tickets, reviewing stock levels across plant departments, and performing basic troubleshooting and light repairs on mechanical vending systems. The work environment includes industrial elements such as noise, vibration, equipment, and moving machinery, with safety as a priority. The role requires regularly moving up to 60 pounds and transporting up to 125 pounds; material-handling equipment is provided. The advertised schedule is Monday through Friday, with no weekend work. Occasional overtime may be needed to support deliveries or branch colleagues. Airgas describes its workplace as diverse and inclusive and highlights safety, customer success, sustainability, and innovation.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to multitask.
Demonstrated safe driving skills and a valid driver's license from the state of residence.
Must be at least 18 years old.
Commitment to operating in a drug-free workplace.
Regularly move up to 60 pounds and transport up to 125 pounds, with material-handling equipment provided.
Ideally, two to five years of experience in industrial retail, inside sales, customer service, and/or inventory control, or related experience and training or a combination of education and experience.

Nice To Haves

Experience with SAP or similar systems.
Intermediate skills in the Google Platform.
At least one year of familiarity with arc and gas welding.
Demonstrated success coordinating paperwork accurately and on time, often with self-directed initiative.
Ability to build alignment and communicate clearly by phone, email, or in person with customers and the branch team.
Flexibility to contribute occasional overtime when supporting deliveries or branch colleagues.
Related experience and/or training, or a combination of education and experience that prepares the candidate for the role.

Responsibilities

Welcome and assist walk-in and telephone customers by identifying their product needs and locating merchandise.
Complete and file paperwork documenting sales, quotes, and other important information accurately and on time.
Enter sales and quote data into computer systems and research information to assist customers.
Process customer payments and enter sales data into the computer.
Organize and restock store merchandise, arrange stock, and mark or ticket items.
Maintain showroom cleanliness and presentation according to management procedures.
Coordinate delivery and replenishment of industrial products, vending machines, and storeroom items.
Monitor and maintain dedicated branch inventory levels for proper replenishment.
Track and submit delivery tickets and consignment fill tickets.
Deliver and replenish products, vending machine supplies, or storeroom items directly to customers.
Perform basic troubleshooting and light repairs on mechanical vending systems as needed.
Review and coordinate manual inventory levels across multiple plant departments to support timely reorders.
Support branch customer deliveries using company vehicles.