OEM Program Manager
About The Position
The OEM Program Manager manages interactions with OEM program partners and keeps OEM programs on task. The role serves as a liaison between Marketing and Development teams to identify improvements, bugs, and feature requests needed to satisfy OEM program requirements. The manager builds trust-based relationships with partners and clients and identifies their needs. This is a remote management position open to US residents only. The role ensures the team meets service level agreements, documents and follows up on internal and external communications, and provides superior customer service. The OEM Program Manager serves as a subject matter expert on DealerOn products, core systems, and platform functionality, and communicates the value of DealerOn services to OEM partners. The position also identifies workflow and process improvements, delivers OEM program and compliance initiatives and updates to internal departments, and ensures OEM program emails receive timely responses from the appropriate internal department. The manager represents DealerOn professionally, identifies when internal departments are not doing so in their interactions with OEMs, and identifies, nurtures, and maximizes revenue growth and dealer retention opportunities to grow OEM MRR over time. The targeted salary is $85,000; the posted salary may be adjusted based on job-related factors permitted by law.
Requirements
- Bachelor’s degree.
- Hands-on experience with DealerOn’s proprietary CMS.
- 10 years’ experience in a technology customer service-related field.
- Excellent communication and leadership skills.
- Dependable and takes initiative to solve problems.
- Proficient in Microsoft Word, Excel, and Outlook.
- Experience selling and retaining SaaS revenue with major clients.
Nice To Haves
- Experience working with third-party vendors who provide products and services to DealerOn customers.
Responsibilities
- Manage interactions with OEM program partners and keep OEM programs on task.
- Liaise between Marketing and Development to identify improvements, bugs, and feature requests needed to meet OEM program requirements.
- Build trust-based relationships with partners and clients and identify their needs.
- Ensure the team consistently meets SLAs, documents and follows up on internal and external communications, and provides superior customer service.
- Serve as a subject matter expert on DealerOn products, core systems, and platform functionality, and communicate the value of DealerOn services to OEM partners.
- Identify workflow and internal process efficiency improvements in support of OEM partners.
- Deliver OEM program and compliance initiatives and updates to internal departments.
- Ensure every email sent by an OEM program is answered by the appropriate internal department as quickly as possible.
- Represent DealerOn positively and identify when an internal department is not doing so in communications with an OEM.
- Identify, nurture, and maximize revenue growth and dealer retention opportunities to grow OEM MRR over time.
Benefits
- Medical, dental, and vision insurance.
- Company-matched 401(k) plan.
- Flexible PTO and sick leave.
- 6 weeks of paid parental leave.
- 8 paid national holidays.
- Company-paid basic life insurance.
- Voluntary supplemental life insurance.
- Voluntary long-term and short-term disability insurance.
- Voluntary pet insurance.
- Optional healthcare and dependent care FSA account.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
