ODL Training Specialist

Memorial Hermann Health System•Salt Lake City, UT

About The Position

The ODL Training Specialist researches training materials and methods, develops training programs, updates or modifies courses, establishes curricula, oversees employee instruction, and handles related administration such as scheduling classes and organizing enrollment. The position regularly facilitates training in virtual, in-person, and other modalities through Organizational Development and Learning and Memorial Hermann University. Programs include New Employee Orientation (Culture Day), New Leader Orientation (JumpStart), Leadership Development curricula (LEAD program), Consumer Experience (The MH Experience), technical training, and other educational programs. The role reports to the Director of OD&L. The specialist facilitates training for audiences ranging from frontline employees to leaders, supports training-needs assessment and content development, collaborates with internal partners, and uses the Learning Management System to manage attendance and feedback. The role also prepares training locations and resources, reviews existing course content, evaluates training, and performs administrative duties. It requires commuting between sites as needed, with mileage reimbursement.

Requirements

At least 2 years of experience coordinating and delivering employee development programs for employees at all levels.
Excellent presentation skills and the ability to clearly and concisely communicate complex business and technical matters to varied audiences.
Willingness to commute between sites as needed; mileage reimbursement is provided.
Hands-on experience with a Learning Management System, such as Cornerstone OnDemand or another LMS.
Ability to handle multiple tasks simultaneously and set priorities.
Strong attention to detail and problem-resolution skills.
Ability to function effectively in a highly collaborative team environment.
Ability to interact with individuals at all levels of an organization.

Nice To Haves

Bachelor's degree preferred; 5 or more years of equivalent work experience may substitute.
Experience in a healthcare environment.

Responsibilities

Facilitate training, alone or with a co-facilitator, for varied audiences and support engagement and positive training outcomes.
Prepare training locations and ensure instructors have the tools, technical equipment, materials, resources, and catering needed to teach courses.
Assist in assessing training needs through surveys, employee interviews, and consultations with managers or instructors.
Collaborate with Training Specialists, Instructional Designers, and stakeholders across the Health System to conduct needs analyses, identify knowledge gaps, and identify training interventions.
Assist in designing and creating training content and materials, including guides, manuals, and job aids.
Work with Instructional Designers, Subject Matter Experts, and leaders to develop online training content intended to improve performance.
Collect training evaluations and assist in evaluating training content and facilitation.
Use the Learning Management System to track and report attendance and obtain training feedback.
Lead regular reviews of existing training modules with internal partners.
Perform administrative duties, including monitoring costs, managing enrollment, scheduling class times and locations in the Learning Management System, printing materials, and sending invitations.
Demonstrate commitment to caring for the community through compassionate, personalized experiences and model Memorial Hermann service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.