OD Coordinator

Visionworks•Hixson, TN

17h•$13 - $14

About The Position

A Visionworks OD Coordinator is the face of the Exam Practice and helps ensure a positive patient journey. The coordinator assists with training and scheduling OD Techs and is trained and knowledgeable about eye health and preliminary testing, optics, products and services, and managed vision care. The role guides patients through the first steps of their Visionworks experience and helps ensure their eye exam needs are met. The coordinator maintains accurate patient records before preliminary testing, introduces patients to the OD and shares relevant patient information, and transitions patients from the doctor to the sales floor with information associates can use to recommend appropriate products and services. The role also supports daily exam-lane operations and patient experience goals, counts the Optometrist’s daily revenue and prepares it for deposit, and prepares technician schedules to meet patient and doctor demand.

Requirements

High school diploma, GED, or equivalent related job experience.
Licensed OD Techs must have or maintain a State Opticians License.

Nice To Haves

Related customer or patient experience is preferred but not necessary.

Responsibilities

Maintain complete and accurate patient records before conducting preliminary testing.
Introduce patients to the OD and provide the OD with important patient information.
Transition patients from the doctor to the sales floor and provide associates with information to educate patients and recommend products and services that meet their eye-care needs.
Support day-to-day exam-lane operations and patient experience goals, including restocking inventory, cleaning equipment, and answering phones.
Count the Optometrist’s daily revenue and prepare it for deposit.
Prepare technician work schedules to meet patient and doctor demand.
Assist with training OD Techs.