Occupancy Specialist/Property Manager Supervisor
About The Position
This full-time blended role with Lutheran Social Services of Wisconsin & Upper Michigan combines 32 hours per week of occupancy specialist responsibilities with 8 hours per week of supervisory support. The position oversees day-to-day property management and occupancy functions for assigned HUD-funded, LSS-owned, or LSS-managed apartment communities and provides guidance and operational support to assigned employees. The service area includes Appleton, Manitowoc, and Oshkosh, Wisconsin, with regular travel among these locations. The role supports residents and housing communities, ensures compliance with applicable requirements, and helps employees succeed. It represents LSS with residents, community partners, and other stakeholders while supporting the organization’s mission, vision, and values. Upon offer, candidates must successfully complete the background, caregiver, medical, and other checks required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED.
- Ability to interpret and apply program regulations, policies, and compliance requirements.
- Strong organizational, communication, documentation, and problem-solving skills.
- Working knowledge of Microsoft Office and ability to use multiple computer systems.
- Ability to work independently, manage competing priorities, and maintain accurate records.
- Willingness to complete Certified Occupancy Specialist training as assigned.
- Valid driver’s license, reliable transportation, satisfactory driving record, and ability to meet LSS auto insurance requirements.
- Ability and willingness to travel regularly among Appleton, Manitowoc, and Oshkosh.
- Successful completion of the background, caregiver, medical, and other checks required for the position.
Nice To Haves
- Previous property management, housing, occupancy, or customer service experience.
- Supervisory or team leadership experience.
Responsibilities
- Support residents and address tenant, property, and stakeholder concerns.
- Manage leasing, tenant certifications, waiting lists, and tenant files.
- Maintain compliance with HUD requirements, Fair Housing laws, income limits, screening requirements, and LSS standards.
- Collect and accurately record rent, deposits, and other property payments.
- Review financial reports and resolve discrepancies with leadership.
- Market assigned properties and support occupancy goals.
- Prepare for HUD, WHEDA, REAC, municipal, and other compliance inspections.
- Conduct apartment and property inspections.
- Coordinate required facility testing and work with maintenance staff to address property needs.
- Support property appearance, unit turnover, and general building needs.
- Participate in after-hours or on-call communication regarding urgent resident or facility concerns, as assigned.
- Establish priorities, delegate assignments, and oversee work.
- Train, coach, and support employees.
- Facilitate employee communication and team meetings.
- Help employees resolve day-to-day operational challenges.
- Support implementation of policies, procedures, and compliance requirements.
- Monitor documentation, service quality, productivity, and applicable program outcomes.
- Partner with program leadership and Human Capital on staffing and employee matters.
- Promote a safe, collaborative, accountable, and service-focused work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
